Problem Valiani software source?

[CRossDo]

Hello, I've been very fortunate to acquire a beautiful Viliani Pro CMC! I have the Future software which has been working great until just this week I got a runtime error 340.
Does anyone have a fix or know where I can get the V-studio upgrade? I see info about the program online, but who is selling it in the US?
THANKS

 

[Mike Labbe]

Crescent is the official US source. Future Mat Designer is no longer supported, but they may be able to get you on the current software - if the hardware supports it. It can be determined by the serial number, I believe.

The error could indicate file corruption on the hard drive, referencing some kind of array issue with the data. Was a new antivirus program recently installed? Have you tried after rebooting the machine? (you probably did that already) I would also re-seat the cables.

Reinstalling the software may fix it, if you still have it, at the risk of potentially requiring a new one time use serial #. Are you making backups of the program folder that could be restored?

I know the older machines eventually have an error because the battery dies on the controller board, but I believe that was a different error while trying to validate the serial #/activation license.

If you do upgrade to the new software, it's the perfect time to replace the computer with a modern Windows 11 machine that will be reliable for years to come. I'm assuming you are on Windows XP now with Future Mat Designer?

 

[CRossDo]

Crescent is the official US source. Future Mat Designer is no longer supported, but they may be able to get you on the current software - if the hardware supports it. It can be determined by the serial number, I believe.

The error could indicate file corruption on the hard drive, referencing some kind of array issue with the data. Was a new antivirus program recently installed? Have you tried after rebooting the machine? (you probably did that already) I would also re-seat the cables.

Reinstalling the software may fix it, if you still have it, at the risk of potentially requiring a new one time use serial #. Are you making backups of the program folder that could be restored?

I know the older machines eventually have an error because the battery dies on the controller board, but I believe that was a different error while trying to validate the serial #/activation license.

If you do upgrade to the new software, it's the perfect time to replace the computer with a modern Windows 11 machine that will be reliable for years to come. I'm assuming you are on Windows XP now with Future Mat Designer?

You are correct on all your assumptions
Thank you for taking the time to write all that.
Yes, I'm working on Windows XP and using the old Lenovo the program was installed on. I purchased the CMC from a closed shop and they gave me the computer. They couldn't find the discs. I tried to keep it off the wireless network to avoid updates but my husband helpfully connected it for me.
I've rebooted the computer several times, unplugged everything, checked all the cables, tried removing the program then reinstalling it from the hard drive... Yeah, no luck.
I will reach out to Crescent next! Thanks for the info. I do have new computer options if I can upgrade the program.