Larson Juhl

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Tim

Grumbler in Training
Joined
Apr 24, 2005
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2
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Australia
What are the larger suppliers in the states, Who gives Larson a run for their money? How many Canadains are unhappy with their service from Larson? Do we need more competition for suppliers? So many Question at one time but Larson gives me a headache

Add On: This is not A larson slam,western Canada has few suppliers that have good moulding lines without paying throw the nose prices.

[This message has been edited by Tim (edited December 12, 2000).]
 
Sorry Tim, I am not going to get into a slam Larson Juhl session. If you are really interested there are some lively discussions in the archives. Check them out if you really care. As far as I am concerned, to date they have treated me extremely well and I have reciprocated by increasing my business with them...which has resulted in increased business for me. There are alot of good framing suppliers out there, just look around and check the notes in the archives. I really don't think it is productive to slam a company (LJ) which is so proactive in our industry. As with all businesses, there is always room for improvement, but in my humble opinion LJ is outstanding.
Now, I have to get back to the Holiday rush.
Best wishes for the season!
 
I order 75-80% of my frames from Larson and have no complaints. My sales rep is terrific! In fact, everyone I've dealt with there has always been pleasant and helpful. When there is a problem they fix it immediately, no questions asked. And they sent me a big tin of cashews for Christmas. What could be bad? Kit

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Time flies like an arrow; fruit flies like a banana
 
I typically remain silent during the LJ slams but I need to step in here during this mad holiday season. Larson (Philadelphia distribution center) is just great to us. Orders are 99% correct. If there is a problem, it is taken care of immediately. Our rep is absolutely great - has made midnight deliveries on occasion (literally).
 
I agree about LJ being a great supplier. I have had problems with them on occasion but the always handle them better than anyone else in the industry. I certainly believe that they have become the benchmark for all suppliers. They do have their faults but in the long run they always are there to help. Becoming the first real gobal or at least nation wide in america company, they have raised the level of all moulding vendors. The weaker ones have fallen by the way side.

I remmber not to long ago when you recieved a chop with the problem vendors would insist that you send back the chop, they would inspect it and maybe replace it. Now due to LJ great customer service the will next day air the replacment chop.

I too have a great sales rep from LJ even tho I do get into disagreements with her and the LJ company policy.
 
Larson stands alone at the top of the heap with us. So much so, that we treated their team to spend the night at a recent Phoenix Coyote Hockey game with my family. It was a real treat for them. Most had never been to a pro hockey game, much less in a suite. We believe in the partnership they espouse, and they have always treated our business in the manner which we expect. But for anybody who isn't satisfied, like Greg stated just find someone else. There are a lot of good suppliers out there. We feel Larson is simply the best. But there's no need to slam someone simply because they are the biggest
 
Wow!!! So nice to see so many people come out in favor of Larson Juhl!

Tim, the best I can suggest is to call your local manager and explain your problems. If you are not happy with them, they normally will work with you to fix any problem.

As with any problem, if you don't know it's broke... you can't fix it.

Good O'l Sue
 
Tim, when I read your comments,I can't help but notice how much it sounds like the letters to the editor in some of the trade magazines. You know the ones that slam Larson for not dealing with them because they are basement/garage framers.Any legitimate framer cannot in all honesty complain about a company that provides great products, service and value while at the same time supporting and helping to grow the industry in the way that they have. I would ask you why you wouldn't reward a company that is trying to grow your business unless of course you are one of the basement dwellers. Are you? <BLOCKQUOTE>quote:</font><HR>Originally posted by Tim:
What are the larger suppliers in the states, Who gives Larson a run for their money? How many Canadains are unhappy with their service from Larson? Do we need more competition for suppliers? So many Question at one time but Larson gives me a headache

Add On: This is not A larson slam,western Canada has few suppliers that have good moulding lines without paying throw the nose prices.

[This message has been edited by Tim (edited December 12, 2000).]<HR></BLOCKQUOTE>
 
All that answered Tim missed the point. He was refering to Western Canada. The attitudes here are different than the US or Eastern Canada, Central Canada, and French Canada. Larson annoys many of us in subtle ways. Larson hasn't been able to understand why many framers in Western Canada don't like them but I have seen some small signs that they are finally realizing they have a problem. In the mean time we will stay stubbornly attached to the smaller suppliers.
 
Scarfinger - I don't think that I missed the point. I understand that some people have problems with their distributors, but if you don't inform them of the problems, who will fix it? Also, I thought it was a nice change of pace to see so many people come out in defense of Larson Juhl.

I hope that the problems with Larson Juhl in Canada are fixed, and that you will some day have the same working relationship that I have with the Larson Juhl in my area.

Good O'l Sue
smile.gif
 
Thank you scarfinger, You hit it on the head. What most of the people don't understand is that a company is only as good as who runs that outlet. As for addressing the problem, don't you all think that most people do speak out when they are having problems with a supplier.If you don't then you are part of the problem and things don't change

[This message has been edited by Tim (edited December 13, 2000).]
 
Tim - No, I don't think all people speak out about their problems. It is sad to say, but when you deal with the public, you learn that not all people are verbal with their problems.

Mitch - Please don't go there. That question will only open a different can of worms.

Sue
 
I use Larson-Juhl's New York distribution center, and I have to say that the service is rather hit or miss when it comes to actually having what I need in stock. On the other hand, when a mistake is made, or I need something yesterday, they do bend over backward to help.

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Seth J. Bogdanove, CPF
21 years framing and still loving it
 
<BLOCKQUOTE>quote:</font><HR>Originally posted by Tim:
What are the larger suppliers in the states, Who gives Larson a run for their money? How many Canadains are unhappy with their service from Larson? Do we need more competition for suppliers? So many Question at one time but Larson gives me a headache

Add On: This is not A larson slam,western Canada has few suppliers that have good moulding lines without paying throw the nose prices.

[This message has been edited by Tim (edited December 12, 2000).]<HR></BLOCKQUOTE>
 
<BLOCKQUOTE>quote:</font><HR>Originally posted by Tim:
What are the larger suppliers in the states, Who gives Larson a run for their money? How many Canadains are unhappy with their service from Larson? Do we need more competition for suppliers? So many Question at one time but Larson gives me a headache

Add On: This is not A larson slam,western Canada has few suppliers that have good moulding lines without paying throw the nose prices.

[This message has been edited by Tim (edited December 12, 2000).]<HR></BLOCKQUOTE>
Tim the reason you are so unhappy with Larson is that you are a basement framer and cant get the service that you think you deserve and that is a fact. Larson chooses to protect the framing industry by not servicing basement framers.
 
We have been here at least 1000 times. Perhaps we should consider giving this a rest.

If anyone is interested in getting themselves worked up about this may I suggest they read the archives and perhaps vent in the privacy of their own environment.
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Timberwoman
AL
I cut the mat, I pet the =^..^= cat.

[This message has been edited by ArtLady (edited January 09, 2001).]
 
Viragoboy (Mr. Larson rep.)who do you think you are protecting,I think history has proved it self that anyone that uses the terms PROTECT to a large group is concern more about their own. Retailer have a larger over head so they must sell more to cover their costs so larson BENEFITS because retailers buy more. Home base have less over head so they have less selling to cover their cost. If Larson was really out there to improve the framing industry they would not care were people choose to run their businesses from and help not just the large accounts but also the smaller ones. One day larson may learn that little accounts turn into big accounts but by then it maybe to late.
 
Well I for one will call it quits by agreeing to disagree.

ZORRO, where are you when I need you???

Framer, perhaps we can close this thread!!

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Timberwoman
AL
I cut the mat, I pet the =^..^= cat.
 
Artlady- I'm with you. If you want to "bash" someone, please use E-Mail. We don't need to see the same old complaints on the forum over and over.

Framer, please close this thread.

Sue
 
Why are we asking framer to close the thread? Are we censoring now? If you don't like the subject matter, just use the mouse and go to the next subject.

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Maryann
 
We have been down this subject many times. There is no censure. Censure would be for someone to go erase the archives. This topic has been beaten to death. Lets all move on.

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Timberwoman
AL
I cut the mat, I pet the =^..^= cat.
 
We have been down this subject many times. There is no censure. Censure would be for someone to go erase the archives. This topic has been beaten to death. Lets all move on.

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Timberwoman
AL
I cut the mat, I pet the =^..^= cat.
 
Well, I hate to pick this nit (actually, I love nitpicking when it stirs the pot a little, what the heck) buuuuuuuut, there is a significant difference between censor and censure.

One thing about LJ (who has a great rep in our area, as well) is that you can always count on them to be a lightning rod.

Without defending their business choices, primarily because they don't need me to defend them, I can imagine that they must have a sense of fatalism in accepting their industry role as the big go-rilla and the gnat bites which inevitably accompany said role.

There is one thing which is great. One doesn't have to read this thread unless one wishesto read this thread.
 
We've wandered away from the original topic of a thread often enough in the past, let's do it again and discuss the origin of the term "nit-picking". In the early to mid 18th Century it was considered quite romantic and something of a courting ritual for young lovers to remove each others' head lice. The lice were often saved in tiny elaboratly carved and inlaid boxes. Today antique dealers sell these as snuff boxes.
(My apologies to anyone with a snuff box collection.) Kit

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Time flies like an arrow; fruit flies like a banana
 
Sorry ArtLady. I too do not care for Larson as they do not deliver to caves. I have to agree though that in this day and time of more and more people wanting to work out of their homes that eventually Larson might just get bit on their butt. Lets just suppose that all framers, all at once, decided to become home-based framers. What with the higher heating and cooling bills and rent bills, this could very well happen. What would Larson say then? Oh, hi there home-based framers, our buddies our friends, of course we will sell our goods to you. After all, the new wave for a lot of big business is Network Marketing, home-based business.

[This message has been edited by Zorro (edited January 11, 2001).]
 
Hi Zorro,

Itz nize to hear from you again.

Where have you been zpending your time lately?

How'z biz?



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Timberwoman
AL
I cut the mat, I pet the =^..^= cat.
 
Tim--

Did you get your question answered? By email, perhaps? I can't find that it was answered here.

(In defense of Tim, a new member, it should be noted that he asked that this thread not be an LJ bash. Must be sort of like the last election: You love to love 'em, or you love to hate 'em.)
 
Are you guys living in the dark ages? i thought no one used the term "basement" framer anymore! It's important that the distinction properly be broken down to:
Retail framer
Home-based framer
Hobby framer

Many home based framers have made large investments in equipment and overhead. Sure, they don't have rent to pay, but their equivalent expense is having to go "out" and get the business. No one just walks into their home for framing. Hobby based framers are the ones suppliers should not be selling to. Many home-based, not all, should be eligible to buy from distributors. The discount factor sometimes comes in to play and home based may not get the same discounts as retailer, because, lets face it, retailers will always do far more volume than home-based.
 
I'd like to make a couple of suggestions .First has anyone bothered to do what AL has suggested and went to the archives and revued this topic ? I'll bet if you do you will find that although there are some repeat complainers you will find that there is always a new person who brings this topic up ,no matter how often we dicuss it. Doesn't this seem to indicate a couple of other points? a.) Lj isn't concerned with our complaints and b.) The condition that causes the topic is continueing.(Much to all our chagrins)
The second point is one I learned when ,in a former life, I was a Union steward."You don't bring up the same issue repeatedly UNLESS there is prof that the violator continues to comitt the same violation .This shows that they aren't changing and different people have the same problem with them.
I think this has been clearly brought out in this and other topics.
So what do we do ?If you really want to have an effect quit doing business with them ,but then maybe that is what they want.Further more it will only have a real effect if it is done " en Mase"
Now about those who are tired of this topic .Isn't this THE FRAMER"S GRUMBLE( the original bitch board)? Aren't there titles on each topic? Can't we chose what we read and respond to? Isn't even complaints a means to continue a conversation?
So make your point "Grumble on Dudes/Dudess'"the more the merrier. Someday when there are enough BITCHES( Complaints) maybe the right person will get the point, listen and reply.
I'll get off my soap box and return to Lurking.
BUDDY

[This message has been edited by BUDDY (edited January 12, 2001).]
 
Hi Tim

To answer in the Candian context, I deal with Larson Juhl, Mississauga, Ontario. They run a 99% accuracy rate on my orders, while some of my other suppliers habitually hit as low as 75% - they are the ones who do not get repeat business from me.

To date, I have not had problems that could not be ironed out to mutual satisfaction.

I am a very satisfied LJ customer.

Orton
 
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