Your Shop System?

[Cliff Wilson]

Rob asked about incoming and outgoing orders on "Val's thread."
When I opened six years ago I was amazed there was no published recommendations for a "system" for a frame shop. And, surprised that I had to invent one.

I'll try for pictures later, but I'll outline my steps now.

1. Order comes in and I print 2 work tickets for the job
2. The art goes in a print sleeve or box under the counter with one of the work tickets attached
3. The other work ticket goes in a basket suspended under the counter
4. At some point before my orders are written, the tickets in the basket are pulled and ALL of the art work gets re-measured and checked. (preferably by a different person, but not always.
5. Once checked for size and layout the artwork with it's work ticket are placed in drawers or a rack in the back and the Other work ticket (Working ticket?) is marked with the location
6. Immediately, the working ticket is taken to the mat rack and any mats that are the right size and number are pulled ant the name is written on the back of the mat in pencil and placed in special mat section for "work in progress mats"
7. The working ticket is checked for other "in stock" or specialty items. Everything in stock is so marked. Anything special is so marked. I use different color highlighters for this.
8. At this point the Working Ticket goes on a ToBeOrdered clip if there is anything to be ordered.
9. The clip board has positions for * to be ordered; * Ordered, * To Be Cut (moulding), * To be wrapped, * Received Ready, * Done, * Called
10. Tickets are placed int he appropriate position. You "take" from the position that needs attention. When an order comes in, work tickets are moved "down the line" appropriately
11. when finished, the working ticket goes on the done clip (to be called) and the frame is placed in a clear plastic bag with corner protectors. Small pieces go under the counter and large pieces are leaned against the wall int he retail area. (they generate ideas for other customers!)
12. A call is placed with the customer and the date time noted on the working ticket. the working ticket is them placed on the called clip.
13. When a piece is picket up, the "Art ticket" is placed in a "picked up" basket under the counter. These are then matched to the "called" tickets and thank you notes are generated.

I'm sure there are details I left out, but that's a start.
I suspect that's more than you wanted to know, but it's what I wish I new when I started.

Now, how about you?

 

[PaulSF]

Reposting from the other thread...

The upside of a down economy is that just about everyone here (whether they will admit it or not) has some free time now to CLEAN OUT YOUR SHOP!! Indeed, my workroom has never looked cleaner.

Regarding e-mail, and I'm no master of this by any measure, you won't get an e-mail address if you don't ask for it. So you have to ask for it, number one. Then you have to reassure the customer that you won't be selling their e-mail address to Capital One, that it will only be used internally (as if 1000 spammers don't already have everyone's e-mail address, but I digress). Finally, you need to provide a valid reason for requesting the e-mail.

What are valid reasons for having a customer's e-mail?

1) Notifying them by e-mail that their project is ready
2) Sending them e-mail only coupons
3) Sending a periodic newsletter (and really, once a month is the most frequent you should get, and even that's probably too much)

Even with all this, some customers will just prefer not to provide you with their e-mail address. Some don't even like giving you their phone number (ummm, how will I tell you your project is ready, by projecting my aura???). And most will just give it to you freely. By now they are used to it, because they see and hear these requests all the time.

Regarding moulding scrap, I've found that how you order makes a big difference in how much scrap you have. If I need 11 or 12 or 13 feet, I don't order 11 or 12 or 13, because I'll get 20. I don't need or want the extra, nor do I want to pay for it. Instead, I order one 10-foot length, and I order one leg of the frame as a chop. Invariably, that turns out to be cheaper than ordering 20 feet. I may end up with 10 inches of scrap moulding at the end of the job, and that goes in the trash. Immediately.

If it's a moulding that I know I will use frequently, I might go ahead and order 20 feet, because I know the extra will get used. Those cases are rare. I might also do this if I know the extra will make a nice photo frame, but again, those cases are rare. I don't sell photo frames often enough to justify the expense.

All my mat leftovers are labeled with the manufacturer and mat ID number on the back (provided they are big enough to be worth saving, meaning enough to make an 11x14 on a CMC, at least), and stored in a bin. If the bin gets too tight, I can always yank out the smallest pieces and toss them.

All that leftover fabric from doing mats and liners needs to be donated to the Dumpster, and I think I'll do it this weekend. I need the space, and new fabric is cheap.

All artwork is accompanied a copy of the workorder from my POS. When I take an order, my POS automatically prints two copies of the workorder. One copy stays with the artwork until the customer picks it up. The other copy starts out on my clipboard for ordering materials, and once those are ordered, it goes to my production clipboard.

If you have a POS, the workorder it generates should tell exactly how the project should be done. Any additional ideas or deviations should be written on the workorder at the time of taking the order, when they are fresh in your mind. In any case, the workorder should be very clear as to how to do the project. Mine lists the components from top to bottom, outside to inside. Here's an example -

Moulding: OM79002
Glass: Museum
Mat: C1134
Mat: C1178
Mounting: Conservation Mount

Above that list would be printed the opening size and the frame size, and below the list would be the respective mat borders, and any additional items, like fitting, v-grooves, etc.

That workorder means that Crescent 1178 is the bottom mat, Crescent 1134 is the top mat, then there is museum glass, and then the frame. I mention this because I remember from one of the classes at WCAF, the instructor passed out copies of one of his workorders to illustrate a point about pricing or ordering, and the way the workorder was laid out did not instruct me as to how to do the project. Indeed, if I had tried to follow the order of materials on that workorder, I would have put the mats on top of the glass or something like that. So take a good hard look at your workorder, and ask yourself if a stranger could frame a project from that without any help. If the answer is no, then it's time to change the layout.

 

[Puppyraiser]

We, being a multiperson shop, have to use the following system:
1. Lifesaver prints out workorder
2. Workorder, print & moulding sample go on a set of shelves to be taken downstairs and remeasured by someone other than the designer (you would be surprised how many errors get caught that way)
3. Checkmark & initials of measuree next to measurements
4. Bin is assigned (we have about 60 slots underneath the mounting table) and work is put in plastic sleeve
5. Workorder is put in 'measured but not processed' inbox
6. Once a week, Lifesaver prints out pick lists and TO DO list
7. ToDo list is marked as follows: yellow on the line means mounted and ready for fitting; blue on order # means frame is upstairs and ready for fitting
8. When work is fitted, the yellow line is gone over with blue highlighter. This turns it green and signifies that it is done
9. A manager inspects work, making sure that all is as specified on workorder. Work is bagged in plastic bag and marked with customer name.
10. Workorder is filed in alpha order on clipboard to facilitate finding it when customer comes for pickup.

 

[TessaE]

My shop system

I also inheritted a messy shop, the old owner could not throw anything away. I have spent a lot of the last two years throwing stuff away and reorganizing. here is the system I put into place:

1 art goes into sleeve right away! with last name clearly printed and placed in # rack, # goes on ticket.
2 mats and moulding are checked to see if in stock pulled name and date written on the mat scrap and put in pending orders bin, otherwise placed on order sheet and noted on ticket.
3 any extra notes or directions are written on ticket so anyone can do order without a trillion questions.
4 ticket is placed on calander on date due.
5 bottom of order cut off placed on frame sample and hung in frame cutting area.
6 when shipments come in name is written on mats and filed in pending order bin
any mat scrap smaller than 16 x 20 is either donated to schools or recycled
7 when order is completed placed in bin by last name.
8 customer is called and the call is noted on ticket

 

[YooperFramer]

Our system is pretty well organized, but we'll see after I've written it out. Sometimes things look different on paper!
I shall post some pictures tomorrow (if i can remember to bring camera)

1) Write customers order on my personally computer designed work slip (it has carbons for a copy). and give the copy to the customer.

2)
a) If frame needs to be ordered, write it down on the vendor list by the phone.
b) If all materials are in stock I note on the order slip which bin the items are in.

3) Place artwork on shelf.

4) Once all materials come in, we do the order then. (I dont do much as far as "preparing" ie cutting mats, glass, then placing it back on the shelf waiting for the frame to come in.)

5) Call the client and let them know everything is ready. Document the call.

6) We have a wall (it's out of stray peoples walking reach, but they can see the framings) that we display finished pieces. People love seeing what we've framed for other people. WHEN the wall gets full, we have divided slots under our design table that is only visible to us.

As far as organization:

Mats are by numerical order (I have a chart stapled to the wall that has a sheet of mylar over it. I use a grease pencil to indicate how many full sheets of what ever color we have)

Length is located according to bin # (all that info is written on the back of the frame sample along with how many feet are available-grease pencil again)

the #### thumbs down showed up for me again!!!
lol why me?!?!

 

[kdub]

I'll try to make mine as simple as possible. Since I'm a OPS, I don't always follow protocol but it's important to keep things running smoothly and to keep from losing track of invoices.

1. Fill out invoice (no pos system) with two carbon copies; shop keeps white top copy and pink, customer gets yellow.

2. mats are checked and full sheets are tagged in the bin with a little flag of masking tape and scraps are pulled and put on the mat table vertically against the wall. Frames/mats/misc supplies are written on a clipboard with the customer's last name next to it so I know who's it is if there's a B/O or out of stock item; An "X" is put on the invoice to indicate that the materials have been ordered or are in stock.

3. work that needs mounting goes flat on top of the press; the invoices are taped in order of due date on the front of the press; once work is mounted, the pink copy is attached and it either goes to the mat table to be matted or filed next to the fitting table to wait for the frame/glass

4. if an order is a canvas or comes in already mounted and matted and ready for fitting, then the pink copy is attached to the work and filed vertically next to the fitting table to await the frame/glass.

5. white copies always stay on press and are pulled off as work is completed.

6. once the order is finished, it gets bagged, filed up front in the pick up bins and the customer is called. Then the invoices get filed by last name in alpabetized folders at the front counter with a note of which bin the work is in (A-H) along with details of date and time of the call along with whether we left a message on an answering machine or with a person (because we get a lot of "I never got a call from you" when it turns out a spouse or child took the message but never passed it on)

There might be more to it but that's pretty much it in a large nutshell.

 

[pictureframingpro]

lifesaver prints an invoice and 2 work orders. Customer gets invoice, one work order goes in the # print sleeve with the art work. Since I order EVERYTHING in except glass and back board each order, I place the 2nd work order in the "to order" bin.

When I do the order, I then place the workorders in order of due date in a file box.

When the delivery comes in I usually get everything prepped and chopped, once it is prepped it goes back into its order sleeve until the frame is glued and cassesed.

I cut the glass and fit it, bag it call the customer and put it in a #out bin and file the paperwork with the time/day that I called and whether I talked to someone or left a message on a machine or the name of the person that I spoke with carefully written on the paperwork. Filed alphabetically.

So far this is working nicely for me, as I only do 10-15 orders a week.

 

[Framar]

Holy moly, all y'all are making me feel like a real slug - my only shop system is complete and utter chaos (although I have only lost one item belonging to a customer in 26 years - and that item was stolen!).

Pray that none of you ever have to bail out my sorry arse.

Oy vey.

 

[imaluma]

[*]The clip board has positions for * to be ordered; * Ordered, * To Be Cut (moulding), * To be wrapped, * Received Ready, * Done, * Called
[*]Tickets are placed int he appropriate position. You "take" from the position that needs attention. When an order comes in, work tickets are moved "down the line" appropriately

[/LIST]

I'm sure there are details I left out, but that's a start.
I suspect that's more than you wanted to know, but it's what I wish I new when I started.

Now, how about you?

How do you work out the different vendors in this step? Is this all one one clipboard or does each have it's own? ANd what do "to be wrapped" and "received ready" mean?

 

[Jay H]

PC prints two invoices and a work order for each piece.

Customer gets one invoice and the other stays with the art and the work order go in the "incoming" pile.

When supplies are ordered they go in the "ordered" pile.

Frames are build and all work orders are shredded and the original work order is still with the art as its wrapped up.

I can't imagine a less complicated yet efficient system.

 

[Cliff Wilson]

How do you work out the different vendors in this step? Is this all one one clipboard or does each have it's own? ANd what do "to be wrapped" and "received ready" mean?

All To Be Ordered go on the same clip. I order at the same time on Mondays for the previous week. When it's time to order, I pull the TBO Clip and place the orders. I do most of my ordering online, so I enter directly as I go through the clip.

To Be Wrapped is a "special" clip for mats or liners than need hand fabric wrapping. I will sometimes batch these up so I have the glue out once and not in and out. (There are a couple of "special" clips like "Waiting for customer" if something else is comign in, and "Partial Order" for if there are multiple frames in one order, and some are done, but not all. (Wouldn't want to call to soon)

Received/Ready is the clip I work off of to "finish frames." It means all of the material is in place and the frame is cut and joined. So, when I am not doing one of the batch jobs, or waiting on a customer, or etc., then I am working on the next fame on the Received/Ready Clip. These are placed in "Due Date order" and I try to clear this clip as fast as I can. I promise a two week turn around, but rarely take that long.

Hope that helped.

Oh yeah "One Clipboard?" Actually, I have a peg board at the end of my cutting/fitting table 5' x 4' that holds tools and bins and such on the work table side and hooks for clips on the other. The "Clips" on the "outside" "end side?" of the board are where the Working Work Tickets go.

 

[Cliff Wilson]

Jay, I started similarly and Added "steps" and checks to avoid measuring errors, missed thank you notes, dropped orders. Basically, as a mistake happened in my early years, I put a "process" in place to avoid it in the future.

What I do may sound complicated, but it's actually very simple. The "steps" take very little time, and each one is designed to avoid future problems.

When I hired my part-timer, she was able to step in and do a almost anything in the shop (she was an experienced framer) within a day without my having to tell her anything. She just worked off the board.

 

[j Paul]

Holy moly, all y'all are making me feel like a real slug - my only shop system is complete and utter chaos (although I have only lost one item belonging to a customer in 26 years - and that item was stolen!).

Pray that none of you ever have to bail out my sorry arse.

Oy vey.

Ummm! Sorry to admit that Mar and I have pretty much the same system. Let's work on that as a common goal, what you say Mar?

 

[HarryGMCPF]

OK, I'll play

Being that it is dreadfully slow today. I will share:

1. Order is written and Lifesaver prints 2 copies of workorder.
One goes in a sleeve with the art and filed in bin. The other goes on a "To Be Ordered" clipboard. Unless that is, it is using all instock mouldings and materials. If so then it goes directly to the "To Be Completed" clipboard.

2. Every Monday all workorders on the "TBO" clipboard, are reviewed, all mats are checked against inventory and those that are needed are written on a PO for order. Each mat whether on hand or on order is checked off on the workorder.

3. Each ticket is then reviewed for mouldings to be ordered. A PO is written for each vendor. (No need to check measurements as all moulding is purchased in length. On the rare occasion that chop is ordered, measurements are checked.) Each workorder is marked with a check mark to indicate that it has been ordered.

4. Glass and backing/mounting is reviewed for anything special and ordered if needed. Most glass and backing material is on hand at all times. So this is ordered to refill stock levels.

5. When ALL materials for an order arrive or are in the shop the workorders are moved to to the "TBC" clipboard. They are organized in order of due date and worked in date order.

6. All POs are kept on a clipboard and order dates and confirmation numbers are noted on them. Once order arrives the POs are matched to packing slips and filed for bookeeping purposes.

7. Once and order is complete (if multiples for same customer, all peices complete), one copy of the workorder is attached to the completed order and it is filed in a storage bin. The other is used to flag a call to the customer and the customer is called.

Well, I think that's it. For the custom orders anyway. The commercial orders are handled slightly different, but not very.

 

[Natalya Murphy]

*Advance warning: the flow below is used most of the time. Lately I've been slacking off on marking the working copy of the orders with the status of needed materials.

Artwork goes in a print sleeve as soon as the customer brings it in -- less chance of scratches or fingerprints during the design process

FrameReady prints 2 copies of the workorder. One goes in sleeve with the artwork. 2nd copy (signed by customer) becomes the working copy.

Artwork goes in a flat file, and the location is noted in FrameReady and on the 2nd work order copy.

Pull any in-stock matboards & mouldings and mark "IS" (in stock) next to each item on the work order

If anything needs to be ordered, place it in a to-be-ordered pile.

When I'm ready to place the order, I use FrameReady's "Auto-Create Frame Order" button. It creates all the POs for me. I compare the amounts needed to the amounts showing on-hand, adjust/delete lines as necessary, and place the order. PO # gets written next to the item ordered.

Once all ordering is complete, work-order goes in a "materials ordered" stack. Other stacks we use at different points in the process:
- "Material in, ready to cut" - this applies to mats and moulding. Work order gets moved to this stack once all items have been received and checked.
- "Ready for fitting" - order gets moved to this stack when all mats have been cut and frame has been joined

When the frame is complete, we get a photo of it and attach the JPG to the work order in FrameReady. Frame is bagged in plastic and customer name is written on a piece of masking tape and taped to the bag. Completed frame is stored in a rack.

Write "DONE" in red marker across the work order and file it away.

Call customer to let them know the order is done. Note time of call and who we talked to (or if we left a message) in the shop notes in FrameReady.

What I'd REALLY love to do is figure out how to track the entire process in FrameReady, because pieces of paper can get lost much easier than electronic records. My wish is to have more status options than just "Hold", "Incomplete" or "Complete". Or maybe a workflow checklist right with the electronic work order.

 

[RParrish]

I'm still upgrading to a POS/pita (IMO)system, but here's what I've done for years.
1.Order taken, two copys made, original goes to customer, copy is mine, goes into a file labeled "Frame Orders".

2. Artwork is remeasured and filed away either in a print sleeve under the mat table or in an alphabatized flat file. Check for stock, items in are pulled and tagged.

3. All data from the frame order is recorded in a annual Frame Log, each page has room for about 6 orders, each order has a box for each item of the frame, frame, mat, mount, glazing, misc, date in/date out.

4. When something needs to be ordered I circle the box with a highlighter, when it's recieved I draw a slash through the circle. When the item is completed, for example, the matting I color in the box with the highlighter.

5. When the job is finished I draw a circle around the customers name in the log entry, inticating they need to be called or emailed. After being notified a slash is drawn through thier name, after it's picked up the the name box is colored in.

6. After the customer is called the frame order goes from the the "Frame Order" file to the "Frames Completed" File and file alphabetically.

7. After the order is picked up the frame order goes into a file for sales that month 'May Sales 08. Bills go into another file May Expenses 08".

I can easily look in my Frame Log to see where each order is in it's progress, what has been ordered, what's ready to fit, chop, what order is waiting to be picked up and what has left. At the end of the year I get a new 3 ring binder and start all over again. I can easily look up old orders, although it not as easy as having it in a POS system. I like being able to see and handle the binder a opposed to doing it all on a screen.
I take it home with me and enter orders in at night or just to review, is it prone to human error sure but what isn't.

 

[Kirstie]

Photos-organization

Instead of a VERY long list, I will send a few photos of shop organization. You would not want to read three pages about what goes where and the gazillion forms we have for every imaginable circumstance.

Photos:

Mat/glass storage

Oversize board storage, moulding bins, on the right notice poster tubes organized and labeled to correspond with large bins for short pieces of moulding

Finished art storage--regular size. OS goes in a different bin, and huge stuff is wrapped and stored in the office because there is nowhere else to put it. It also sits here until it is picked up. Art which must be tubed is also in the office. 3-D items are stored in foamcore boxes on shelves in the office. Everything gets the same type of label. My office is in a constant state of oversized art storage, and finished OS framing storage. Sometimes the path to my desk is only 1 foot wide. Right now there are only two oversize pieces there.

Stretched canvases waiting to be framed are wrapped in cardboard and stored in yet another storage area, not pictured.

These were taken Sunday night after a busy weekend. We are usually more cleaned up than this. We have a janitor every night for the stuff on the floor, bathroom, carpet, etc. If we were not highly organized and cleaned up every night, morning, and before each weekend, all would be chaos and we would be stepping over things. The fire marshall likes us because we really are pretty neat and clean, considering the combustible materials we work with. The space above the moulding bins is empty because the City (landlord) made us remove 4 layers of moulding bins for their new sprinkler system. This is the roof of our mezzanine, where we have the custom workshop. The DIY main floor area has 17' ceilings. The place is hard to light properly. I need Rob for a lighting consult.

 

[Kirstie]

Photos-Paper Trail Organization

I hope this stuff is what you were looking for, Rob.

The list of what paper goes where is so immense you would fall asleep reading it. One day the POS will be ready to actually use and then we will have to figure out a new paper trail.

Photos:

Orders waiting for materials for this week. This is in the office where we have 2 desks and a large traffic flow! Extra moulding samples are everywhere.

4 tier board with same little sleeves for work to be done this week and the following 3 weeks. One week shown. Tomorrow when most shipments arrive, the week will be full. Corporate orders wipe out whole days. None pictured here--materials on the way.

Shot taken last night of the top of the door to the office. Yes, this is where we put orders that need materials, purchase orders before I take them for billing, art and restorations on order, and a section for orders on hold. There are no orders on the To Order section because they have already been moved to the waiting for materials section, first photo. But before they are moved there, there are logged into the...

clip boards for ordering of materials on Monday morning. When materials arrive we draw a line through the entry and the order is moved to the custom orders to be completed board, shown in the post below. There are clip boards for major manufacturers and for misc. stuff like fabric.

Oh yes, there is more! There are similar boards for do-it-yourself orders that the customer is coming back to complete and that we still need to cut.

Once we cut the orders a copy of the order goes into an alphabetical file by the register so we can grab it quickly when the customer arrives. There's more, but this more than enough!

You might wonder why some of the photos look like they are at roof level. They are! Most of the art and finished custom storage is upstairs on the mezzanine level, close to the 17' roof, the base of the first floor of parking in the garage. We really do have a strange location, but it works.

 

[Kirstie]

Organization-art storage.

Oops, I knew I forgot something.

Photo of bins for art sleeves waiting for framing. This is upstairs in the custom area on the mezzanine. Delicate or valuable art gets sandwiched between foamcore. Ultra valuable is stored in the office, some even in my desk drawers. canvases are protected in a different bin, similar to this. Bin on the right is more finished art storage, and some frames in process. Everything is labeled.

Tubes, OS art, 3-D, etc. discussed in next post.

 

[smitten]

Multi Store

It does not seem as though any one has posted about a multi store system. We have two stores about 20 min apart, one that is sales and gallery only and one that is sales, gallery and production. Once a sale from the remote store reaches production, the system is essentially the same with three minor exceptions. The remote store keeps a copy of the “Master” ticket and the “Work” ticket for their tracking purposes. All the work from the remote location is first reviewed and then “checked in” by one person in production, usually the Production Supervisor.

1-Once the sale is closed POS prints a sale copy, a master copy, working copy, one working copy for each item that might need to be ordered and 2 working copies to go with the “art”. The sale copy goes into a tray to reconcile the week’s sales. The master, a work copy and the “order” copies are stapled together. The sales person (or the production supervisor in the case of the remote stores work.) is then responsible for finding and “tagging” any matting supplies with the job number, marking the master with either a “T” (tagged) or an “O” (order) and puts the found items into the proper bins for storage until the job is ready to execute. The paperwork is put into the “front of the file” (an accordion file that organizes the due dates).

2-Usually twice a week the “front of the file” is emptied and the order copies are reviewed by the PS and sorted into a three ring binder (Order book) used to sort all the ordering by vendor. Each has two pocket dividers, one “to be ordered” and one “ordered” for each vendor. The master copy is filed into the accordion file by the due date for each job.

3-On Mondays, Wednesdays and Fridays the vendors that need to be ordered that day are physically checked against inventory. If found the materials are tagged and binned by vendor. Items not found are then entered to an order form and faxed to the vendor. When the materials are delivered, they are tagged and binned again by vendor or in the case of matting by location and job number.

4-We have two due dates each week, one for each store. Wednesday (Tuesday night) for the production location and Friday (Thursday night) for the remote location. Friday morning the work due for the next week is distributed to the framers. The work is divided primarily according to the skills of the particular framer. The least experienced also serve as fitters once their prep work is done. Each framer will retrieve the art from the bin listed on the master copy and review it for measurement and technical questions. Adjust any information on the working copies and puts the master copy on a clipboard at their station. If they are confident in the measurement, they put a copy on a clipboard to be cut and proceeds to do the job. Once prepped it is stored by the framer, with a working copy attached, at their station.

5-Whenever necessary frames are cut and joined. The cut copy (second of the working copies) is attached to the frame and stored in one location in the center of the production space. Each framer will usually start fitting the jobs they already have at their space by first finding the frame, taking the cut copy, cutting the glazing for the piece and fitting it. If the framer (fitter, we all fit eventually) does not have the art for a frame a check of the work due list tells who does, it is found in that framers storage bins (has the working copy attached) and the process repeats. Once the job is completed, the master copy is attached and it is put into an inspection bin by location.

6-Whenever necessary each piece is inspected by a senior framer (not the same framer that prepped or fit the piece. If there are any corrections to be made it is given back to the framer to correct. If the piece passes, it is either wrapped for transport back to the remote location or put into a pick-up bin for the production location. The bin number is written on the master copy, the customer is called and the master is filed alphabetically by name waiting for pick-up.

 

[imaluma]

Bumping this so I can post later and reference