Todd-Art4you
CGF, Certified Grumble Framer
I just recently entered an agreement for a CMC. It was sent by Yellow Frieght. It has been the worst experience with a shipping company I have ever experienced. So you understand I am in Canada and the package is coming from the USA. First of all they delivered the package 6 days late. Then they brought me 3 packages, only 2 belonged to me. They then told me that they lost the other. After speaking to 4 people and waiting 30 hours they said that they finally found it but since it was still in the USA and customs thinks it is in Canada they do not know what to do. 24 hours later I called again to see if they figured it out and they said that it doesn't appear that anyone has worked on it.
Then I expressed to the agent on the phone what a bad experience this was and that I would never advise anyone to use Yellow. Although calm I called a spade a spade. I almost fell off the chair when I heard his reply. "Why should I help you if you don't like us" I explained that I had nothing against him it was the company I had a problem with. He said "that if I had a problem with the company I had a problem with him" and that "they were the best load to load carriers in the USA"
The result is he did help me and that he said that the package should of been to me today but they forgot to put it on the truck so it won't be to me until Friday. They wonder why I am upset.
My question is what are they really like, I don't want to be unfair. Are they the best in the USA or have other people experienced the same problem. I am really curious.
Then I expressed to the agent on the phone what a bad experience this was and that I would never advise anyone to use Yellow. Although calm I called a spade a spade. I almost fell off the chair when I heard his reply. "Why should I help you if you don't like us" I explained that I had nothing against him it was the company I had a problem with. He said "that if I had a problem with the company I had a problem with him" and that "they were the best load to load carriers in the USA"
The result is he did help me and that he said that the package should of been to me today but they forgot to put it on the truck so it won't be to me until Friday. They wonder why I am upset.
My question is what are they really like, I don't want to be unfair. Are they the best in the USA or have other people experienced the same problem. I am really curious.