Would you put TruVue's new sticker on your work?

JRB

PFG, Picture Framing God
Founding Member
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Aug 12, 2000
Posts
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Loc
San Diego, CA
I'm sure this has already been addressed, if not, what do you think about them?

I absolutely will not put those on the back of my framing, they are big, they are ugly. We will have our own printed before we would use those.

I'm not trying to start TruVue bashing thread. I know they follow The Grumble, so I'm trying to give them some feedback on what we all think of the new stickers.

John
 
Can anyone post a picture of the sticker? I guess I stocked up on glass before they came out with the new ones. An object for reference in the picture would be handy to see how oversized they are.

dave.
 
I won't, merely because it's so much bigger than my shop sticker. When Tru-Vue comes out here and starts doing all the work, then they get the honking big sticker. Even with the old stickers, I always made sure my shop sticker was higher on the back than the TV sticker.
 
AwJeezNotThisSheetAgain1.jpg

Done to death already. If you don't like them, don't use them. Just that simple. TruVue has heard the complaints and they're changing them. Just be patient while they get them out in the pipeline.​
 
The ones in the box of C.C. I just opened are at least as big as the large silver M.G. ones. They are just cleaning instructions, and I don't think they even mention the UV filtering properties. I'm running low on the old discreet silver stickers, so I guess it's time to start working on my own design.
:shrug: Rick
 
When you have your own stickers made, will you use the Tru Vue logo or their name?

Framer Dave, you know everything gets done over and over, just like in the trade magazines. Why should The G be any different?

John
 
Golly.

I guess I haven't spent enough of my time
cultivating the proper resentful attitude.
I have happily switched over and am
using the new stickers, even though
they do dwarf our shop stickers.

In fact, I've been glad they are bigger, as
maybe customers will actually notice
them.

I have wished, though, that TruVue
would include something about how to
tell which side faces the art once all
the letters are off.
I know this, with both conservation and
Museum, but someone taking it apart
in the future might not.

Maybe this means that along with what
I usually tell customers about
no ammonia products and no feather dusters,
no sunshine, fluorescent lights or
butterscotch flavored radioactive isotopes,
I should also print a sticker explaining
how to identify glazing sides and
put it on the back.

And now I have to go glaze
those pots I've been ignoring.
 
Golly.

I guess I haven't spent enough of my time
cultivating the proper resentful attitude.

Such a cutting, sardonic wit. I'd like to buy you a drink.

By the way, I'm not sure what's going on with your browser, but your responses are all getting squished into narrow columns. I like it; it's like reading poetry. Work on your rhyming, though.

Welcome to the G.
 
It doesn't matter how big they make them nobody reads them. The current white or silver ones just tell hoe to clean and don't identifiy the type of glazing. How friken hard can it be to make a bejessuz lable or at the very least to keep using the old ones. My guess it's a recently graduated MBA marketing wiz kid trying to change the industry. One things for sure they know how to keep us talking about their product.

I'd like to suggest a new lable for their fine product...
Glass may have unsightly bubbles.
Glass may have scratches on it.
Glass have have uneven or splochy coating in it.
Glass may have writting that requires toxic cleaners to remove.
All of these are inherent "natural" qualities of or product. Your picture framer should explain in full that you the consumer will be buying one sheet of glazing as is.
True View Glass does not gaurantee the quality of their product, but instead we pass this honor on to your framer who must eat the cost if you want clear glass.
Because there is no choice for glass, except ours.
 
Constructive, not bitter, self defeating hate. Overall they are a good company, especially since they have the market sewn up. They do a whole lot of things they do not have to do. They are continuously trying to improve their products and keep up with the myriad of EPA regulations. They read this forum, it seems to me we should want them to respond favorably to our criticisms. I am also trying to cajole them into joining the forum so we can have even better interaction with them.

I honestly hate working with Museum Glass, it is expensive and a pain to work with. Their marketing department told me they are trying to make it more user friendly, they are taking our bitching seriously.

John
 
John I hope you wheren't talking about my post, I'd post in green if I knew how.

But seroiusly I just spent the day going through a half of a case of reg glass trying get one with out a defect on it, the object a 32 x 32" white mat with a photo of a fair skinned baby on a white back ground.

I mean really sometimes I have to explain to a customer they are buying the glass "as is".

As far as handling museum glass goes use the cotton gloves and TV's c glass cleaner,and a micro fiber cloth. It's not that bad, except for the sploches and metalic dots everywhere, an tiny lines...

And no I wouldn't use the new stickers if I hadn't of ordered rolls of the the old ones years ago. Except on museum glass because the directions for cleaning are good.
 
Why would you accept flaws in glass? Send it back in exchange for another.

Tru-Vue has one of the best product warranties in our industry. If your distributor chooses not to honor his commitment to replace flawed glass, Tru Vue needs to know that. All it takes is a phone call or a letter.

It's hard to believe all this defective glass you're complaining about comes out of the same plant that packages the glass delivered by my local distributor. We seldom find flaws. When we do, our distributor always replaces the lites promptly.
 
I must be living in a cave but I have not seen the new stickers. We got a huge roll of the old ones.

I spoke with a person from Tru-vue the other day and she said that they have a new design that will list all the different glasses and you put a check mark next to the one you used.

I believe she said it was smaller then the current monster sticker.
 
So I am supposed to send back every sheet with a defect, even after it's cut? I do once and a while, but it's really a matter of do I want to spend the time in my day? I was told once, that it must have at least two or more defect per square foot to be returnable, I'm not certain that is true or not but it's the guide I've used.

Don't get me wrong it is a good product, the best and I've used worse, but like I said it's frustrating when dealing with bubbles, specks or lines on $60 dollar a sheet museum glass. Sometimes by the time you cleaned an fitted the piece it's too late to know it it was there from the start.
 
That is my biggest complaint, the time involved in working with the stuff. Getting it returned and replaced did not happen for me at all. The Lady from TruVue that called me was about to offer to replace it for me. I told her the event was over a year ago, the scrap is in the trash, so there is nothing to replace. I also told her even if she just wanted to give me a case, I would not use it. I did assure her that we use one heck of a lot of their conservation clear though, so her feelings wouldn't be hurt.

John
 
Sticker Envy?
 
So I am supposed to send back every sheet with a defect, even after it's cut?...I was told once, that it must have at least two or more defect per square foot to be returnable, I'm not certain that is true or not but it's the guide I've used.

You could send back every piece with a flaw, but that probably isn't practical. We find about one flaw a week in our Museum Glass, and less than that in Conservation Clear. Often the flaw is near an edge and we simply cut around it.

There's some scrap associated with using any kind of glass, but I would not tolerate more than a normal scrap rate. That is, if a flaw would require me to scrap more than the usual amount of any size lite, then I call for a replacement.

Don't get me wrong it is a good product, the best and I've used worse, but like I said it's frustrating when dealing with bubbles, specks or lines on $60 dollar a sheet museum glass. Sometimes by the time you cleaned an fitted the piece it's too late to know it it was there from the start.

In our experience, sometimes the flaw wasn't there from the start, but caused by our own clumsy handling. Unlike the ordinary glass we are all used to handling, optically coated glass is unforgiving.

In order to avoid the frustration of re-fitting, we now inspect every lite before and after cutting, and before closing the frame. The lost time caused by flaws is now is minimal.
 
You can go to any printing shop and have your own stickers printed on lick and stick paper. It comes in 8 1/2" X 11 sheets. You provide the artwork, they will adjust the size so that you can get as many as you want on a sheet. They will print them and trim them. The cost for thousands of stickers is just a few dollars. Spritz the sticker and stick it on the backing. It will not come off.

You can use your own logo and say whatever you want on the sticker.

I have been using this type of sticker as my shop sticker for years, they are much more permanent than the self sticking ones you pay a bundle for.

A few thousand cost about $25-$30.

John
 
It's a New World

Old habits die hard, but we have found it beneficial to re-train ourselves in cutting and handling optically coated glazing products. The results have been worth the effort, in my opinion, because we should have been doing it this way all along.

When we started promoting Museum Glass, we experienced a consistently high rate of flaws. But we sell so much of it, we had to learn how to handle it. With some careful study of our handling techniques, we learned that we were creating most of the flaws we found after the lite came out of the box. Sure, there is an occasional "real" flaw, and if we find a flaw in one sheet, we are careful to inspect every sheet in that box. Yes, it's possible to get a bad box. It's rare, but it's possible.

Here are a few of the changes we've made:

:thumbsup:
Inspect early and often -- We carefully inspect every glazing sheet before we cut it, and again before we close the frame (during flub inspection). The plan is to detect a flaw as early as possible, because every minute of labor on flawed glass is wasted. Sooner is better.

:thumbsup:
The cloth gloves eliminate fingerprints not only on Museum Glass, but on all other glazing sheets as well, so we don't have to clean most of our cut glass anymore. Whatever time may be needed to inspect and clean small marks is surely offset by the improved cutting & handling techniques that eliminate routine glass cleaning.

:thumbsup:
Place glass directly in the frame -- We used to stack lites on a table or lean them against the wall. Now we take them directly from the glass cutter to the frame, eliminating most of the handling. Frames are stacked with glass in them, separated by board scraps.

:thumbsup:
Scratch elimination -- Our wall cutter was making hairline scratches in the coatings, which stopped when we started placing the interleaving paper in the wall cutter behind the glass, like a slip sheet. We were causing scratches in handling, too, by unconsciously scooting across tabletops, stacking cut lites, and other handling errors. But no more. I can't tell you the last time I found a hairline scratch.

:thumbsup:
Smart storage -- New glass stays in the box, of course. We used to store off-cuts standing up, stacked against the wall, which inevitably caused scratches. Now our off-cuts of optically coated glass are wrapped in the interleaving paper, sizes marked for easy reference, and stored standing up. Off-cuts smaller than 8" on the short side are disposed.

:thumbsup:
Less cleaning -- We do not clean glass or acrylic at all, unless it's necessary. When it's necessary, we apply Premium Clean to a microfiber cloth or cotton diaper, scrub the spot(s) away, and buff until it's dry and streaks are gone. With the right materials and a bit of practice, anyone can clean Optically coated glazing quickly and conveniently.

:thumbsup:
We stopped seaming unless the glass is to be used in a metal frame, because seaming requires cleaning off the glass dust. Metal frame glass still gets seamed, and then cleaned.

:thumbsup:
Shut Up -- Well, not really, but a slight spray of spittle from casual conversation can make small, silvery spots on the optical coating. We never think about that when we're chatting in the shop, do we? Overspray from glass cleaner or other liquids could have similar effects. The spots are usually about the size of a pinhead or bigger, and they may be found in bunches.
 
You can go to any printing shop and have your own stickers printed on lick and stick paper...

That's certainly true, and better than framers using stickers they do not like. We use the Tru-Vue stickers. They are colorful, professional looking, and the larger size is more likely to be noticed.

For other frame-back labels, we print our own using an HP color 4600dn LaserJet, mostly on 2" x 4" Avery (or equal) shipping labels. The cost is low and we can make whatever we want, when we want.

Special labels are as easy as creating a Word .doc or .pdf file. For resale framing, we can print labels with the logo & contact information for our customer.

Aside from the usual shop-ID sticker with logo & contact info, we print one that says "DO NOT USE WIRE..."; one about "Mounting Assurance", a warranty for preservation hinge mounts; one with our own illustrated instructions for WallBuddies; and a few other specialty labels for use as needed.
 
Even with cotton gloves, the pressure of your fingers on a lite of museum glass as you carry it around will cause fingerprints. Just from the box to the wall cutter, and from the wall cutter to the fitting table is enough.
 
Even with cotton gloves, the pressure of your fingers on a lite of museum glass as you carry it around will cause fingerprints.

I've never seen that happen. How could fingerprints get through the gloves? Maybe it's time to wash them again.
 
Jim, they make some kind of impression on the coated surface of the glass. Maybe it is laundry time!!

I keep separate pairs of gloves just for Museum. After I have used them a few times they get passed onto normal (ConClear) use, and a new clean pair is put out for handling Museum.

If the gloves are not new (or I guess just washed) miscellaneous residue that has collected on them will transfer just as Paul described.
 
You guys are so funny. You think I actually do laundry???

Oh, certainly not. But perhaps you should have a stern conversation with your valet.

I hope you will resist the temptation to whip your valet again. I'm sure you agree that a few fingerprints would not justify such a disciplinary measure. Save that for when he (she?) burns your tea.

:icon11:
 
I try not to whip my valet anymore. He gets too much pleasure from the pain. It actually hurts him more when I refuse to whip him.
 
Boys! Boys! If this kind of talk keeps up we'll have to move this thread to Whipped-- oops, I mean Warped.
:popc: Rick

(p.s. is there a way to type in code that makes your text "strike-thru" style like you could with html?)
 
So, everyone - back to the subject of gloves:

TV very nicely mailed me a couple of pair of their cotton gloves and I was wondering are these the ones you actually use to carry glass around???

For one thing my little hands swim in the massive gloves and they have no "grip" to them at all which makes any handling of glass at all very hazardous to my health - they are slipperier than deer guts on a doorknob.

What kind of gloves do all y'all use to handle (extract from box, carry to cutting area, cut, and carry to frame) glass?????
 
first lick your fingers.. then gently rub them on your grubby t-shirt until they are just damp. This way they stick to the glass like a gecko to Hawaiian motel walls. Grab your glass and sling it into the frame and cut.

Now wash it like your mother told you to. :D

Boss likes those blue gloves that you steal from HD. I mean buy from Home Depot.

Oh gawd, was that my outside voice?
 
I use the glass handling gloves from LJ - no prints, excellent grip and some cut protection. Cost more than the cotton ones, but worth every penny.
 
I didn't mind them at first, when i called to order some and was told that the old ones were being discontinued. What they ended up sending were a bunch of the big silver ones. They at least mentioned the uv filtering and had cleaning instructions so they were alright. But I just opened some boxes and got the white ones. There was no mention of uv at all. I think I better scan some of the old ones and make my own.


Does anyone have any trouble scanning metallic stickers? Do they turn out alright?
 
Let's talk more about the labels - that conversation is just such useless drivel.

Isn't that a bit redundant?
If was useful, could it still be drivel?

Besides, it was kind of fun reading
about that petulant valet a couple
pages back.
 
Disposable rubber gloves. No need for washing; great for gripping. No fingerprints.


P.S. I am literally still LMAO at your first post, Dave :-)
 
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