Resolved Wizard not cutting full opening

[Mary Beth van der Horst]

Gandalf the Wizard 9000 has me grumbling today.
I went to cut a rectangle with rounded corners and it's not cutting the full opening. I've cut this template just fine in the past, so I'm just...
I thought maybe my file was corrupted so I remade it... same effect.
It seems like it's waiting to drop the blade into the matboard after the head has run past the first leg of the cut.
Has anyone else experienced this before?

 

[wpfay]

You're on a lease, right? Call Tech support.
Never heard of this one.

 

[Mary Beth van der Horst]

I'm not on a lease anymore. I bought a used 9000, so I'm kindof on my own. Fearing the tech support call now.

I tried cutting some more today. A circle cuts fine. An unedited rounded corner rectangle cuts fine too! (1" radius parameter). The issue occurs only after I change the parameters to a 1/4" radius.

 

[Mike Labbe]

Do you have a spare blade holder? It could be worn.

 

[Mary Beth van der Horst]

Do you have a spare blade holder? It could be worn.

Tried my spare, but no. Was worth a try

 

[Mike Labbe]

Is the compressor working okay and reaching the proper pressure amount? If anything was moved recently,make sure the small air hoses are not pinched.

 

[Mary Beth van der Horst]

Is the compressor working okay and reaching the proper pressure amount? If anything was moved recently,make sure the small air hoses are not pinched.

I'm suspecting its a software glitch since it cuts fine until I edit the parameters. The only thing that happened recently was we had a power outage the other afternoon and that computer restarted. Maybe that jumbled some tiny little bit of code?

 

[Shayla]

I've had something like this a few times, on our 8000. No clue as to why, and air pressure, etc... were all fine. When I shut-off, unplugged everything, then started back up, it was fine.

 

[Mary Beth van der Horst]

CELEBRATION! I found a work-around that didn't involve manually finishing the cut. Nothing made sense and no amount of rebooting worked. I ended up porting the file into pathtrace and changing the start point of the cut. It took some trial and error, because many start points ended up with the same effect, but when I changed it to start on a straight leg instead of starting with a curved corner, that finally fixed it! WOOOO!!!

 

[Rick Granick]

Glad that worked, but you should not have to do that. Any time my 8000 has ever misbehaved, I just shut everything down, then unplug and reattach the big black cable at both ends. This re-seats all the pins in their sockets. Then I start the driver box first, let it warm up for a few minutes. Then start the computer, and then the software. This has always cured any odd behavior... which, thankfully, is very rare.
Sometimes I do this process proactively, just to keep everything smooth.
Rick

 

[wpfay]

Glad that worked, but you should not have to do that. Any time my 8000 has ever misbehaved, I just shut everything down, the unplug and reattach the big black cable at both ends. This re-seats all the pins in their sockets. Then I start the driver box first, let it warm up for a few minutes. Then start the computer, and then the software. This has always cured any odd behavior... which, thankfully, is very rare.
Sometimes I do this process proactively, just to keep everything smooth.
Rick

This.
It's what the Wizard techs would have you do to start with.

If you want to check any cut before committing to ruining a mat, just take out the blade from the blade holder and do a dry run. You can see the blade holder plunge and retract.

 

[Mary Beth van der Horst]

Glad that worked, but you should not have to do that. Any time my 8000 has ever misbehaved, I just shut everything down, the unplug and reattach the big black cable at both ends. This re-seats all the pins in their sockets. Then I start the driver box first, let it warm up for a few minutes. Then start the computer, and then the software. This has always cured any odd behavior... which, thankfully, is very rare.
Sometimes I do this process proactively, just to keep everything smooth.
Rick

That cable was probably the only thing I didn't unhook besides the all the air hoses. I just tried it though, and attempted to power back up the way you do. Test cut with the same funky result though.
For some reason, that computer just powers up on its own the moment I flip the switch on my surge protector. I shut it down a second time so I could power up the driver first. Don't know if that would have made any difference though.


I think I've got 10 minutes left of this workweek. This problem will come back to bite me in the butt again later, but for now I'm going to run into the sunset to greet the weekend and not worry about it.