Wizard Extented Warranty, yay or nay?

Framing Goddess

SGF, Supreme Grumble Framer
Joined
Jul 18, 2000
Posts
4,309
From
Cleveland, Ohio
To all you Wizard users...
This is a query from Non-Grumbler via the FG...
Joann wants to know if anyone has had any problems with their Wizard within the first five years... Has anyone found it worth it and/or necessary to buy the four-year extended warranty for $2000.00?
Any updates from Wizard owners in general would be welcome!!!
Thanks cmc geeks!
edie the fg
 

Tim Hayes.

SGF, Supreme Grumble Framer
Joined
Aug 31, 2001
Posts
1,077
From
Virginia
I lease my Wizard so the warranty question is not an issue. Also in the light of the new 8000 model I simply pay the upgrade over 30 months. If anything goes wrong I call and Wizard Fedexes a new part and I return the bad one. EASY!

Tim Hayes
 

Bob Shirk MCPF

CGF II, Certified Grumble Framer Level 2
Joined
Dec 27, 2000
Posts
247
From
Shippensburg, PA USA
The short answer is I would want the warranty.

It's a great machine but as with any complex piece of machinery things can go wrong, and wear out. We have rented our Wizard for more than three years. In that time I have replaced the gantry once due to a short in a wire harness inside the gantry. I have also replaced the head. The people at wizard are very helpful with these problems. You get a new part the next day and plenty of help over the phone to install the new part. You pack the defective part in the box that the new one came in and ship the bad one back.
 

Walt C

MGF, Master Grumble Framer
Joined
Jan 11, 2003
Posts
722
From
Gillette, WY
I've had mine since October 2002 and replaced the head a couple of weeks ago. I lease so there was no charge, but they sent me an invoice (pending the return of the old head) for $2,100.00.

Just my 2 cents.
 

Lance E

SGF, Supreme Grumble Framer
Forum Donor
Joined
Oct 31, 1999
Posts
3,869
From
Hamilton, New Zealand
Business
Imageland
Extanded warranties in general are a tricky subject. For a CMC I would be inclined to say that it would be worth while if the owner is not mechanically minded or involved on a daily basis with the running of the machine.
Another factor may be that the Framing Industry as a whole has minor experience with advanced technology machines. (How long has that Morso design been around?)
 
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