I apologize that we have been difficult to reach. I have been traveling and the past couple of days I have been working late in order to leave town again in about an hour. My wife had posted several things from our business. I apologize that my wife typed lease instead of rent.
Rob Clark - I do not appreciate that you imply that we have tried to deceive anyone or are dishonest. We received one call from your company and the last time I checked no one from your company is going to be there at midnight to talk to us. You make it sound like we are trying to sell the wizard which we are not and have not said anything close to that. As I understand it, the computer is mine. If someone said they would like to do the leg work on transferring the rental agreement (which is what I did originally), and arrange shipping, that would sound like a great offer. Gosh, I had hopes of raking in $20,000 on this. Again, not once did we say we were trying to sell it. If you want to BS these people into thinking that it is the exception that it can be transferred because it has a high corner count, fine. Don't do it at the expense of my reputation. Let's get some answers because you like to type so much, will you consider/allow someone to take over the rent agreement as we were allowed since you sound like you won't now?
We had to pay the tranfer fee of $250, pay $200 monthly and receive 4,000 corners. For this machine, it was the best deal we had seen. This is much cheaper than current offerings and I understand that you might like to see this contract die. Once again don't take shots at me because you would like to make a little more money on the next customer.
We benefitted from the transfer and I had hoped someone else would. I don't think that anything we wrote deserved your previous post. I have been happy with the cutter (more bells and whistles on the newer models though) and had previously thought that customer service was great. Luckily, the rest of the company treats customers and potential customers much better than Rob, the EVP of Operations.
I guess we await his response. I am leaving town, so I'll find out if I get trashed later. Sorry about the conflict fellow grumblers.
Derrick Oxnam
Cel 208-451-0523 (Sorry, I won't have service until the middle of next week)