Wizard 8500 freakin out

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frmdmn

frmdmn

Grumbler in Training
Joined
Aug 25, 2007
Posts
13
Loc
Lewisville, Tx 75067
Hi there. I have had this problem with this machine for about a year. I have replaced the gantry, head, Driver pack/ecu, cable, they even shipped out a complete new system computer and all. Thant worked for about 5 months and here we are again. I would just like to get a count of people who have experienced this type of problem. Thanx
http://www.youtube.com/watch?v=Oc01mhlbf-4
 
I'm not exactly sure what kind of "freak out" your Wizard was having. In your video, it seemed like it was cutting pretty normally. Unless what it was cutting was NOT what you had designed, in which case, yeah that's a bit of a freak out.

I just rewatched the video, and it looked like at the very end, the machine didn't cut the window it was supposed to, like it didn't go all the way up to match the one on the right side. What that looked like to me is that the cutter ran out of air. With the amount of cuts it was doing, it seems like it used up the air reserve in your compressor. You may either have a leak in the air supply line, or the compressor itself isn't up to the task of running the Wizard (something likely if you have other equipment, like a v-nailer, hooked up to the same compressor). Might need to look into that.

This is just a shot in the dark, as you didn't mention the EXACT "freak out" you are experiencing. We have had issues that necessitated replacing the gantry, but they were always fixed once the replacement was done. Most other issues with cutting were more from operator error than the machine. At any rate, I think a little more information regarding the exact issue you are having would help folks recommend a course of action. Good luck!
 
Watch Wizard freakin out 2

LOL... It's a 30 gallonn compressor and the obvious is not the problem. I have been using the wizard since the 8000 first came out.
I just installed another NEW gantry yesterday and guess what, it's doing the same thing.
 
As Andy said, please clarify exactlly what it is doing or not doing. It does seem to be cutting. Are you looking for suggestions to help figure out the cause, or are you just wanting to blow off steam?

I do have to call tech support myself as my machine has stopped producing exceptable v-grooves but I am sure they will work with me to figure it out.
 
Do lemon laws apply to CMC's?

i have an eclipse pro. Sorry i can't help.
 
frmdmn said:
LOL... It's a 30 gallonn compressor and the obvious is not the problem. I have been using the wizard since the 8000 first came out.
I just installed another NEW gantry yesterday and guess what, it's doing the same thing.
Click to expand...


Well, it would seem equally obvious that it's NOT the gantry either. It may be that something about the setup that worked with the 8000 is not adequate for the 8500. As I said before, it was simply a shot in the dark based on what little information I had to go on. I still think it looks like it could be an air issue, as I have personally seen the effect shown in your videos when cutting a mat first thing in the morning before the compressor has had a chance to fully "do its thing." The other cause of that type of effect is something unseen behind the mat or inside the gantry track that is keeping the head from fully moving into the right position. That being said, the fact that the issue seems to happen as it's cutting the last hole/outside dimension would seem to negate that idea, as you would see the same effect in your earlier openings as well.
 
The compressor is never shut of and drained every friday.
The gantry was wizards idea. All designs have produced in the 8500 software. It also happens when not cutting outside.
There is no pattern.
It does it throughout the day on diffetent designs. All day.
 
My thought is corrupted software.

How about reloading the program and see if that helps.

Just a thought.
 
I thought the software also. And we did that. 5.7.3 and these designes were in that software. I sent 3 different designs to wizard and they cut them fine.
I still think it's the software.
 
Does that cutter have a control box?

I also have an Eclipse and it had a big control box in the back. Maybe something is buggered up in there.

Sounds like you need someone to come out and work on it there rather than playing whisper down the lane over the phone.
 
Yes, it used to be called a driver pack and has been redesigned and now called an ECU. I've had 3 of them....lol Wizard can't figure it out either.
I am now lookin into the Gunnar F1.
 
I've often wished Wizard had a traveling maintenance guy that came by once a year and cleaned and tested everything and then showed me all the new products n stuff. That would be exceedingly helpful instead of trying to do things by phone or mailing in badly cut mats to diagnose the problem. Other than that they are quite helpful.
 
Oh great, you have your own personal mat ruiner. You should probably post this video in your original thread instead of starting a new thread. Otherwise your response will be all over the place.

I had a Wizard that starting moving mat windows over 2" from where they were programed, no matter that they appeared on the screen correctly. A reinstallation of the software cleared that up, though. You know what they say about Wizards, they are subtle and quick to anger.
 
I combined the two thread for the same issue, and moved the entire thing to the appropriate (CMC and Technical Issues) forum.

Mike
Moderator
 
I've been at Mike's shop and seen exactly what he's talking about. No rhyme or reason to it. I have a very simialr problem on one of my 8000's. I have two 8000's which both pull my designs off of a central server. One machine will cut a design all day without ever having an issue while the other one will stop mid-cut pull teh blade out proceed to move it to wherever it see's fit and start cutting the design again. I have had zero help from Wizard and cotinue to wonder what teh criteria are for this problem to arise as it happens at random on any design, sometimes. If I could detect a pattern may be I could figure it out, but no pattern. It can be a simple square cut or a series of 3-point arcs, doesn't matter. Gunnar sounds pretty good to me right now too!
 
Definitely sounds like a software issue to me. Either reload the Mat Designer software you have, or an update for the 8500.

Any freakouts my 8000 has ever had were corrected by disconnecting and reconnecting both ends of the black cable between the driver box and the machine. In other words, it was a communication error between driver and machine. This kind of error could be the result of the software itself being corrupted, or maybe something about the way the electronics of the computer or driver box is handling the software. You said you tried a new cable, so I guess that's not it, but it just has been my experience that if the channels of communication aren't solid and secure, freakouts will occur.
:kaffeetrinker_2: Rick
 
similiar problem....

Wizard shipped me a replacement disk, installed the new, and have not had that problem since......T
 
Hi all,

I'm at a shop and we just got the 9000 about a month or two ago. We're having problems with it too (please forgive me if my descriptions aren't clear--this is my first time working with a CMC). There were occasional issues with the 8500 but not as many.

One of the problems we're having is it will 'forget' where it is. If we're cutting a multiple opening, it will cut several of the openings and then forget to move the head over to start the next one. It will start the next opening right where it left off with the last one or will move over a little bit and start cutting only to have the openings 'overlap'. It's also made the mistake of cutting right through mat openings when cutting the outside of the mat. Other times it will correctly cut the left, top and right side (when cutting the outside of the mat) and then lose track at the bottom and hit the bottom clamp/rail that holds the mat in place. Is anyone else having that issue? Tech support says that they haven't had any other reports of this happening.

The only thing we can figure at this point is to not use old saved mat design files and start from scratch every time. We're testing that theory to try and determine if our old saved files (that we reuse/recut time and time again) are corrupt in some way.

Any suggestions? Keep in mind that I don't have a lot of experience working with a CMC and am trying to understand the machine better so as to avoid these kinds of issues.
 
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