Rob Markoff
PFG, Picture Framing God
A customer bings in a framed photograph that is in very bad condiditon that he wants to reframe.
We measure the window size of the existing mat, and calculate a price for a design based on the size of his original photo.
He then decides that he wants to have the photo restored and takes it with him to have the work done. (Please don't get into "Why didn't you offer, subcontract etc......, he wanted to have it done himself).
When he returns, the output is slightly larger than the original, and if we maintain the size originally quoted, it unacceptably crops the photo, so the proper size jumps to the next UI category.
In reality, the only thing it does is require another 1/2 foot of moulding (but we buy length and the 1/2 foot would probably been thrown into the trash.) The mats/glass come out of the same sheet.
Our designer tells him that because the size he brought in is different than the original, the estimate is now slightly higher (about $15).
Client gets very angry and says he will walk unless we honor the original quote.
What would you do? Whould you have even brought up the size difference?
We measure the window size of the existing mat, and calculate a price for a design based on the size of his original photo.
He then decides that he wants to have the photo restored and takes it with him to have the work done. (Please don't get into "Why didn't you offer, subcontract etc......, he wanted to have it done himself).
When he returns, the output is slightly larger than the original, and if we maintain the size originally quoted, it unacceptably crops the photo, so the proper size jumps to the next UI category.
In reality, the only thing it does is require another 1/2 foot of moulding (but we buy length and the 1/2 foot would probably been thrown into the trash.) The mats/glass come out of the same sheet.
Our designer tells him that because the size he brought in is different than the original, the estimate is now slightly higher (about $15).
Client gets very angry and says he will walk unless we honor the original quote.
What would you do? Whould you have even brought up the size difference?