Framar
WOW Framer
When a customer leaves my shop with a newly framed piece, I always point out the attached hanger and say "All you need is a hammer and a wall!" This always gets a good laugh, and I have always felt it emphasizes my point, which is - "Be sure to use the hanger I have provided NOT that nail falling half out of the jagged hole in the drywall..."
It has come to me recently, however, that a lot of the repair jobs I am doing are actually newly framed items which have never even made it onto the wall!
I wrote this down after the guy left off two huge frames that I had just done for him 2 weeks ago. They were chipped around the outside. Said he, "The frames were on the floor, leaning up against the piano and moisture must have come up through the floor boards because the frames slipped and fell over and the edges got chipped."
Aiiieee! What can we do? I have had folks wreck frames when the family dog tips it over, the glass gets broken when the husband trips over it, on and on!
Do we have to follow them home with our silver hammers and make sure the job is done correctly (and in a timely fashion!)?
What more can we possibly do to get that darned frame off of the floor and onto the wall???
How do you train your customers?
It has come to me recently, however, that a lot of the repair jobs I am doing are actually newly framed items which have never even made it onto the wall!
I wrote this down after the guy left off two huge frames that I had just done for him 2 weeks ago. They were chipped around the outside. Said he, "The frames were on the floor, leaning up against the piano and moisture must have come up through the floor boards because the frames slipped and fell over and the edges got chipped."
Aiiieee! What can we do? I have had folks wreck frames when the family dog tips it over, the glass gets broken when the husband trips over it, on and on!
Do we have to follow them home with our silver hammers and make sure the job is done correctly (and in a timely fashion!)?
What more can we possibly do to get that darned frame off of the floor and onto the wall???
How do you train your customers?