"How come that, since we have these to "die for" designs and since we have legendary customer service and since we have only the finest of product and since we understand our customer's needs to a tee, we don't all make home "Bill Gates" paychecks"
Where is the disconnect [/QB][/QUOTE]
The disconnect is that we have chosen, perhaps foolishly, to not sell a product that the entire world depends on.
Bob,
I understand your point and often wonder how the local pharmacist felt while his world changed. Did he expect to be fine by offereing the best service, giving his customers dog's treats when they came in, etc...? I'll bet he did. Boy, was he wrong. Will this be our fate as well? For many of us, perhaps.
However, we have one distinct advantage that the pharmacists did not. We have the luxury of his expereince. We can learn from what happened to him. We must learn that we cannot just hang on to these quaint ideals and expect to be fine. Now, I in no way mean that those things are not important because they are critical. But by themselves, these quaint little gestures will not ensure your survival.
The BBs will undoubtedly get much better at what they do. They all have many brilliant people working for them. And you can bet that as soon as one of them begins to head down the right road, the others will take off in the same direction running an all out race. Leaving many of the independants standing at the starting line waiting for the gun to go off.
We need to be in that race if we want to survive. This is one race that slow and staedy may not win.
OOOooooo! gotta go, got a live one coming through the door......
....and to all, a Good Night!