What do clients leave with?

[Jay H]

Customer comes, falls in love with your design, offers to pay you an extra $10 for your dedication to customer service, pays (or not) deposit and then leaves. What do they take with them?

Currently clients leave my store with a 8.5X11 sheet of paper (mostly blank) with typical invoice information. My software lets me customize my invoice infinitely and I’m thinking about getting rid of the sterile layout it has now. There is no question I plan to ad my policy on unclaimed orders. I also think I am going to ad some “foo foo” brochure type stuff about how insanely great of a framer I am. Or maybe a miniture brochure telling them about what is happing with their project and my policies.

Anyway I was just wondering what information somebody takes out of your shop when they leave their Van Gogh with you. I’m just thinking that this is a great way to communicate/market/brand with my customer that I’m passing up.

Oh yea a guy is looking around the shop when his wife walks in. He said, “did you get a receipt from them or something?” She hands him this card smaller than a business card. Come to find out he had left his Rolex at the jewelry store next door for repairs and all they gave him is this tiny little card. That gave me the idea for this post. Thanks friends.

 

[B. Newman]

Jay, it would be real helpful if you (or anyone) creates a topic that is remotely similar to the post. It makes searching easier, and sometimes I don't even read topics like this (unless I'm procrastinating from going back from lunch because I'm working this REAL difficult project....)

But to your real question.. I only give a card and a brochure unless they request something else. They seldom do.

Betty

 

[Jay H]

Better?

 

[B. Newman]

Yep. (still procrastinating...)

Betty

Except now, my answer looks stupid. Hmm, better me than you, huh?

 

[Ron Eggers]

If they place an order, they get the full work order/invoice with excruciating detail, but not much else.

If they are just looking for an estimate, and I have any reason to think they're shopping around, they get a written estimate with a total and not much detail - no mat or moulding numbers - and a lot of written propaganda.

 

[Jay H]

Excruciating detail? Mat/moulding no.? I never give this information but this topic was mauled recently.

My software has a quote sheet but it looks amazingly similar to my reciept right now. Maybe it won't by 6pm today!

 

[lise]

All they leave our store with is an MYOB invoice saying something like, "Custom Framing Original Oil" and the price. They don't get a copy of the work order. Actually, some pieces we have done lately are valued at 3-4,000 each and no one even asks me for a receipt that it was left. I guess they are very trusting. I think I would demand a written detailed work order of what I left and the replacememnt value noted ect.

 

[Tadpole879]

In our shop each customer gets a written invoice detailing every aspect of their custom frame order. They get their moulding number, mat number glazing choice, and the mounting choice. At the bottom we have a space for them to include the value of their artwork. Thats great for insurance purposes, god forbid the roof blows off, or a flood comes in. Plus we get customers that always come back saying "is that the frame i picked out, gee I dont remember that" that way we can show them the copy they signed and match it up. Its somuch easier to CYB.