Weird browser problem


WOW Framer
Jul 24, 2001
Buffalo, New York, USA/Fort Erie, Ontario, Canada
For once - this is not MY problem - but one of my customer's.

She has a Mac, which I don't think could possibly be the problem, but maybe some of you Mac users could help. She claims to not be able to access any websites unless she has links to click onto or she has to go through Google. :confused:

She tries to see my whole website - but all she gets is the home page - then nothing. She says it is like that with all websites, and apparently she is unable to type web addresses into an address bar (like I do with my PC).

Is there some feature on mer Mac that she has to enable (or disable) to allow browsing?

Or is she just plain inept??? Her Mac is brand new but she had this problem with her last one, too. Could the problem lie with her Service Provider?

I really want to help her and she really wants to see my whole website (she has a lot of time on her hands, recovering from surgery) - PLUS - she is one of my BEST customers!

HELP!!! (pretty please?)
Mar, tell her to take a large stick and SMAKE that little fat guy in the butterfly superman costome, VERY HARD. Then change ISPs. So days you just gotta love MSN.... :D

Sorry, I tried to behave myself, Mar. but Diane is away at a meeting, and well, you know. . . a baer left alone with an opinion and a computer...

What browser is she using? Security and privacy issues are usually set in the browser, I think. Under IE go to tools and internet options. If it is a new computer have her call the tech person where she bought it, they should be able to help.
It could be something as simple as corrupted preferences files. Under System 7 through 9, just go into the System Folder –> Preferences and Trash the whole folder containing the Browser. When you re-launch the folder will be re-created. You will have to redo the Preferences settings under the Browser’s Preference Menu again, but there’s no way around that.

It gets more complicated under OSX. You have to located the files (generally in the Library folder) and rid yourself of them.

If that doesn’t work, try reinstalling the browser, but do an “uninstall” first to bleep out any remaining corrupted files.
It sure sounds like a browser setting/corruption/hijack problem to me, but then again I don't really support/do Macs.

Does the user have multiple web browsers installed? I bet one of the others (opera, IE, mozilla, etc) would have a different behavior.