- Joined
- Jun 16, 2000
- Posts
- 16,955
I would have posted this as a follow up on the original thread, but is closed
We are in our first week of total conversion and everyone appears to have the new system down (okay, I still have a question or two). I likened it to learning to drive in England after driving all your life in America
But, we have had hardly any difficulty making all those very specific needs we have to mesh with LifeSaver. Thank goodness for the Special Option
MaryAnn-the only thing we could not "manipulate" is the mat prices without doing each seperately. So,we "massaged" the multipliers to get pretty close. Sooner than later, for me, it was just easier. If you had any other "irregularities" contact me privately and I'll tell you how we did it
The real benefit we received was with Tech Support. We did call a few times and the longest time on hold was under three minutes (I'm a stickler for being on hold). Our prior provider thought Customer Service was just a title on the phone directory; Lifesaver team got it right the first every and if the walk a computer-luddite like me through the application, imagine how easy for someone with even a little knowledge
So far, so good
We are in our first week of total conversion and everyone appears to have the new system down (okay, I still have a question or two). I likened it to learning to drive in England after driving all your life in America
But, we have had hardly any difficulty making all those very specific needs we have to mesh with LifeSaver. Thank goodness for the Special Option
MaryAnn-the only thing we could not "manipulate" is the mat prices without doing each seperately. So,we "massaged" the multipliers to get pretty close. Sooner than later, for me, it was just easier. If you had any other "irregularities" contact me privately and I'll tell you how we did it
The real benefit we received was with Tech Support. We did call a few times and the longest time on hold was under three minutes (I'm a stickler for being on hold). Our prior provider thought Customer Service was just a title on the phone directory; Lifesaver team got it right the first every and if the walk a computer-luddite like me through the application, imagine how easy for someone with even a little knowledge
So far, so good