UltraMitre Cut off Their Nose...

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Danimal

Danimal

CGF II, Certified Grumble Framer Level 2
Joined
Nov 8, 2005
Posts
438
Loc
Lawrenceville, GA
To Spite Their Face!!!

Some of you followed the recent thread about my troubles getting UltraMitre to replace some damaged saw blades. See this thread if you are interested in more information:
http://www.thegrumble.com/showthread.php?t=22782&highlight=damaged+saw+blades

Anyway, UltraMitre finally stepped up and replaced the blades. My stated objective was to save the relationship because I WAS happy with the blades sharpened by UltraMitre.

Well, I sent a pair of blades back to UltraMitre and received a call from "Ken" last week. "Ken" informed me that UltraMitre was not interested in my business any longer. I said "Fine, send them back".

I had to laugh after the call ended. It just seemed so ridiculous.


Daniel
 
It's what you DON'T see that hurts you ..............

I wonder if they realize how many of their customers had followed that thread to find out how they would handle the situation. If I were one of their customers and read THIS thread after following THAT thread I would no longer be interested in THEIR business any longer. When would they do the same thing to ME if I had the same problem?? There are too many reputable sharpening companies and saw blade companies out there to become fully dependant on one.

Just my personal opinion.
 
Look at it from their perspective....

We sometimes talk about firing our customers. Maybe that's where their thinking is coming from. I'm glad they fixed the problem, although I believe they made it harder than they should have. Time to move on and find a company that you'll be happier dealing with.
 
Daniel,

I'm sorry to hear that the final resolution was what it was. I had hoped yours had come to a positive ending; but in a way, I'm glad to know that I was not alone with similar issues. We all live and learn from our own experiences and the experiences of others. Like Tom said, I hope OTHERS learn from your and my experiences.
 
Some situations you just need to forget. It is unfortunate that it has come to this, but if you both move on then hopefully you both can be happy. You have to weigh out the situation and see where you think you will be in six months or a year from now. If you don't see things being stable enough to keep it working cut your losses and move on.


This is a shame, but there are other companies you will be happy with. I tend to be extremely loyal. Sometimes I am getting screwed with, but still stay loyal. So we must learn every relationship won't last for life. Go on to better service and be happy.


PL
 
It's OK to fire an employee and it's OK to fire a customer.

I fired a customer on Saturday and her angry reaction was slanderous ...whew.
 
I think we often talk about firing customers over issues that do not relate to our own performance. It's over unrealistic expectations or demands for our time which we deem to not be profitable.

But firing a customer should never happen because my performance is below standard and the customer simply wants to get what was paid for. It seems that this is the reason Danimal got "fired."
 
Good points by all. Since I had kept a running update on my problem with the damaged blades I felt an obligation to report this follow up. It is unfortunate in one sense that they felt it necessary to take this step. They did good work for me previously and I was willing to be loyal since they did eventually make good on the problem albeit with no acceptance of responsibility. I imagine they still do not believe they were responsible.

It is fortunate in another respect and that is because I got so many excellent referrals for companies that can sharpen my blades. I agree that I am better off without them based on my experience with their Customer-No-Service.

I also agree that it is perfectly acceptable to "Fire" a customer that is just too difficult to work with. Heck, I'd do that myself if necessary. Although I'd probably just tack on a large PIA adjustment to make the price undesireable.

I just wonder what my blades will look like when I get them back. I took photos with dates before they went in the mail. :confused:


Daniel

PS: They knew about this thread because I told them. Perhaps that is the reason they replaced the blades. If so, they just shot themselves in the foot.
 
The positive thing here for you is you actually did get a new set of blades.:thumbsup:

In case I didn't post it before... I have used Quality Saw & knife 1-800-662-7297 since I have been in business almost 14 years now. Never had a problem with them and get good, fast service.

Just another company to add to your list.
 
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