Trouble opening a .pdf file

AnneL

SPFG, Supreme Picture Framing God
Joined
Jul 11, 2001
Posts
15,946
Loc
Wautoma, WI USA
Gary just took over as newsletter editor for our local professional photographers association. This year, all the newsletters that can are going out as .pdf files to save time, postage, and printing costs. We've had 2-3 people out of about 60-70 that it gets sent to who have had trouble opening the file. The latest was someone who could open last month's newsletter but not this month's. It tells her she has an "invalid color space." She is using Acrobat Reader 6.0 on a pc. Any ideas what "invalid color space" means?
 
ask them to update Adobe Reader to v7.0

If the newsletter was published with the latest version, V6.0 might not be up to date to read the file.
 
I don't think that upgrading to 7.0 will do it. She could open it last month using 6.0. Other members have even older versions (including me-we send ourselves a copy) and have had no trouble opening it. I can't help but feel that there is something wrong with her computer since it worked last month and not this.

The newsletter was produced with a new version of Acrobat writer but it says you should be able to open the file using any version of Acrobat reader.

Only one other person reported a problem trying to open the file but it was a different problem. His computer told him there was a virus attached. It didn't come from us if there was. Noone else has gotten one with a virus and it was scanned at least 3 times before we got our copy back in our inbox. (Once going out by Norton, twice coming in by our email provider and by Norton.)
 
If Acrobat is anything like Photoshop or Illustrator, it may be backwardly compatible. Unless you are using some of the newer version’s features, try a “save as” in version 5 or 6 instead of 7.
 
I had a similar problem some time ago I upgraded and the problem was resolved.

Try upgrading this way you have the solution or eliminate one of the possible solutions…......no big deal just some action needed....
 
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