Thumbs Up! for Liebermans

[j Paul]

I ordered a print from Liebermans, you know the kind with the shiny black borders. Well it came in with a couple of scratches on the border. Called them up and they said: "no problem we'll send another one out no charge, toss the original. " Got the replacement today.

Just wanted to post a thank you for good customer service from Liebermans, as always.

 

[PaulSF]

Thumbs down

Customer came in on Saturday, had a print she wanted, and wanted it framed by Xmas. We took the order, took a deposit, and told her we would check on the print's availability on Monday. Called Liebermans and they told us the print was discontinued, even though it was still on their website (where my customer saw it). So I asked about her second choice print, and Lieberman's said fine. So I ordered it, and based on what Lieberman's said, I ordered the moulding (in a combo of chop and length). Well, two days later Lieberman's calls and tells me the print is out of stock, too. Great, thanks for letting it go for a whole two days.

I have to deliver the bad news to the client. And refund her $200 deposit. And I might be able to send the length moulding back, but I'm going to eat the cost of the chop.

 

[Dave]

Ying-Yang.


Dave Makielski

 

[j Paul]

[quote Called Liebermans and they told us the print was discontinued, even though it was still on their website (where my customer saw it). So I asked about her second choice print, and Lieberman's said fine. So I ordered it, and based on what Lieberman's said, I ordered the moulding (in a combo of chop and length). Well, two days later Lieberman's calls and tells me the print is out of stock, too. Great, thanks for letting it go for a whole two days.

Iquote]

Paul, sorry about the screw up, that sucks. I imagine that Liebermans, just like our POS people, are dependent on their suppliers keeping them updated on what is avail and not. It is an inconvenience but if we get a POS update and some individual vendor pricing is inaccurate or incomplete and said vendor never gave correct info to our POS company can't really blame them. So I would say that unfortunately Libermans sometimes is in the same boat and updates are not instantaneous.
Again sorry for the inconvenience to your customer but perhaps an explanation and a search elsewhere will turn up your print.