Things We "Forget" To Charge For . . .

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Originally posted by Dave:
Can you honestly say that you will charge the same price to a customer that spends hours on a decision with two or three trips to the frame counter over several days or weeks then changes his/her mind midstream and you start the process all over again??? I tend to factor in something that will send them to my "competition". Sometimes the best way to fire a customer is to charge them accordingly.

Dave Makielski
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Honestly, yes I do and I want to thank my competitors with that attitude for sending me paying customers with stories about how they were mistreated at the "other" shop.

To be blunt, I think that charging somebody a price based on how you or they were feeling that day is pretty unethical!
 
Originally posted by froptop:
When a customer brings in a framed piece to be redone, we always charge a double fit.

In most cases, it doesn't take long to take it apart but, you never know what you'll find in there. Unfitting pieces can really be a pain in the ***
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I couldn't agree more. Removing rusty nails, moldy (is that a word?) prints, and dead insects is no treat :( . When giving a quote for new frame and mats, I forget how time consuming and nasty the unfitting can be at times. I like the idea of doubling the fitting charge.
 
Originally posted by SisterSusie:
I couldn't agree more. Removing rusty nails, moldy (is that a word?) prints, and dead insects is no treat :( . When giving a quote for new frame and mats, I forget how time consuming and nasty the unfitting can be at times. I like the idea of doubling the fitting charge.
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Oh yes, those are nasty jobs and I always thank my Tetanus shots and allergy medicine when I am working on those old, rusty, moldy (yes it is correct word) frames!

I believe we should charge even more, for hazardous duty.
 
QUOTE]I couldn't agree more. Removing rusty nails, moldy (is that a word?) prints, and dead insects is no treat :( . [/QB][/QUOTE]

Correction . . . addition! Not all of the insects have been dead
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