Do you have customers who always use the excuse "it's gotta fit in a tight spot" when you suggest, for example a 2 inch wide mat with a 1 1/2 inch frame for a 16x20 print? Instead, they choose the least expensive wood frame (only 5/8 inch wide) and a 1/2 wide mat? This happens mainly with only 2 out of approx. 3000 customers. But, what usually works to "stretch their wall space" is to tell them that a moulding that narrow on a print that big requires acrylic instead of glass because of the weight. When i tell them the price difference between regular glass and acrylic, their wall space starts to stretch.... lol.