Really?
I took their samples down at XMas time. I had ordered 40814 and it came in nothing at all like the sample. Not even close! Supposed to be a gorgeous silver and it was nothing like it. I called and complained, and they offered to send a call tag. Said that they just got a container in and that what I got was what they were selling as 40814. The call tag still hasn't arrived, neither has my credit.
I kept my mouth shut here as I used to sing their praises, I love their molding too, but right now I am very reluctant to pull any of their samples out to show people. And when I do sell one of their moldings I make sure to go to their website and verify that the sample matches with what they are selling. They were my bread and butter, go to frames and now I am VERY reluctant to even show their samples.
I loved them, sung their praises, but the customer service is rock bottom and they IMO lied to me about sending a call tag or a credit for the moulding I bought. I do still buy from them, no where near what I used to do, and verify that the product being shipped is what I am showing my customers. What used to be a high quality easy to rely on product is now a cause for anxiety for me when I show it.
My old rep, Marcia, moved on years ago, and is now with Bainbridge/Nurre. I wish she was still with them, I'd feel better about the company if she was.