Studio Moulding?

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m_lewisjr

Grumbler
Joined
Apr 19, 2002
Posts
35
Loc
Stafford, Virginia
We have been ordering from Studio Moulding for 2 years now and we are about to pull out our hair. They continuously screw up on orders. Charge us for extra handling charges and to top it all off the sales rep. that we did not come in contact with after 1 1/2 years of dealing with them doesn't work for them any more. Phew... Tell me if that is not a hair puller. Does anyone else have any problems with them.
 
That's surprising to me, out here on the west coast, they will bend over backwards to correct any problems. I would suggest you call the owner, it's a woman, can't recall her name, and tell her about the problems your having.

John
 
Here in Alpharetta, Ga. We have NO qualms with studio moulding. Recently, I've had better luck with studio than dealing with Larson. (Who left us Repless for a number of months, due to ther own internal organizations). But, Studio has bent over backwards, and always has given fair and reasonable charges for their moulding. I suggest calling and talking to someone who knows what is going on in your area.
 
We've not done that much business with Studio but have been pleased with every piece of business we've done with them. We should do more, I think.

I don't know about their chops because we order length; it's hard to imagine that feedback on chops being out of mitre doesn't cause the chop shop to check its blades' sharpness and alignments.
 
What is this charming little doodlie? A shield?

I order lots of Studio and have had nary a problem.
I order in length (by the box, actually) and sell it by the boatload. The simpler shapes are hotter than hot. And priced right. ImHo...
fg is me
 
I too am curious as to why suddenly Studio imposes a "handling fee" which, if you're not careful, suddenly transforms an inexpensive prfile into a moderately expensive profile. We also order by the box--the little 26901 profile sticks in mind--and a few others. Their downside, Ifeel, is that the moulding, while of good quality, is a little "plain jane" and their Eloquence line is a direct copy of LJ's Ascot. Can't anyone be original anymore??? O well,'nuff said.

O and the chop issue. I thought is was ME and my stpidity in underpinning. I've gotten those incorrect mitres too. This AM I"ll call my rep and beef.
 
Edie, I think it's the breastplate for a Transformer. (I would put the 'R' in a circle for registered but I don't know how.)

tn, we should call the 'plain jane' 'classic.'

We recently dressed up a mottled gold Studio moulding with a Studio beaded fillet. It looked very nice on an oil painting of a bouquet of flowers in a vase.
 
Michael, I see handling charges on a lot of my invoices from all vendors. It ain't just Studio. I suppose if I ever find some time on my hands, I will read all that fine print in the front of every catalog and commit to memory the minimums that apply to orders without handling charges. *sigh*

We call "plain janes," tailored :D

So, the query is out there now, is anyone original anymore?

-e
 
The handling charge that Studio charges is $3.50 if the invoice is less that $35.00. I thinks it's the same with many of the other vendors.

I've only had one problem with Studio and that was back in January and since then they have bent over backwards for me. The problem was big enough that I pulled in the sales rep off his normal routine and we set here on the phone with managers and the owner of the company to get it straightened out. Bottom line, the moulding was red labeled to me at no charge for the next day.

Per what I was told at that time is that they as a company know that there customer service isn't the best however they are wanting to change that image and management wants to know who screws up and when. There quote was, "We want to be as good as the big boys and we'll do whatever humanly possible to make it happen."

So, you really should call California and talk to the owner.

Roxanne
Langley House Gallery
 
Jana:

Now you've intrigued me. We do lots of canvases in limited editions and I'm always looking for new profiles to use. What Studio are you using that has a profile deep enough for a fillet or a fabric wrapped liner and the profile will still go the depth of the canvas???

Would love to know. :cool:
 
OK, now you all have me intrigued. Is there a web site or phone no. I can get for Studio Moulding? I currently have not used them but after reading this post may just put them on my wall.
 
Off subject, but peripheral enough that I'm going to go ahead and ask it here.

Do any of you have some secret way to touch up the finish on the Studio Sagacious line? There are too often a few small flaws that something the right color and finish would correct, but the wrong thing (everything I've tried) just worsens them. Help?

Mel
 
Thank you for all the comments. I have talked to the main sales representative and she told me it was not the sales or customer service people but the warehouse managment. I agree with a lot of you. We have got some moulding from the california distributor and the moulding was great and we had no problem. But we get all of our moulding from New Jersey distributor. And just to top it off. My order I ordered last Wednesday did not come to me because the warehouse did not ship it out. I think my Studio people need some smarter warehouse people
 
I am frequently impressed with how fragile and precarious our relationships with our vendors are. I'll use L-J as an example just because that's my biggest supplier. I love the product, I can live with the prices and policies and we have a terrific rep. But if the single individual who takes my faxed orders and types them into the system is having a bad day or is semi-literate (I don't mean to be unkind here,) the order is going to be a mess. Or if the single individual who is pulling the matboard for the order is distracted or even slightly disinterested, I'm going to get 8509 when I ordered 8905.

I don't have an answer for these problems. The positions mentioned are almost certainly not golden career opportunities. And the people who excel at these jobs are normally promoted into positions with more responsibility and, presumably, better pay.

When these kinds of problems happen with companies with whom you've had a 25-year history, you might be inclined to cut them a little slack and work with your rep to get things fixed. But if it's a company you're trying out, they're likely to have a very short probation.
 
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