Question Specialty Soft POS?

[MnSue]

With all the issues Frame Ready is experiencing, and the coercion of Lifesaver to use the cc processing or get a double increase in monthly fees, what about Specialty Soft? I know there are other "new comers" coming into the fold - but what is Specialty Soft up to? They have always been part of the "top three" POS and I haven't heard anyone talking about them any anymore...

 

[Mary Beth van der Horst]

There are pros and cons to specialty soft. My experience is that it's more cumbersome, but super reliable. Pricing can get very complex and overwhelming, especially for a beginner, but there are tons of reports and options to play with once(or if) you figure it out. I have never had a problem with an update, though they are not automatic and you have to prompt it to update every once in a while to stay current on moulding prices and offerings. Updates don't seem to be effective at changing anything other than mouldings for me, though. I have to periodically audit mats as they fluctuate and adjust mat group prices in a way that makes sense for my supplier costs, waste, storage, etc. Same with glass.

 

[Ylva]

I use Specialty Soft and am not ready to give that up any time soon

Pricing is far more reasonable. Report system is extensive and I entered all my inventory into SSS as well

Pricing updates have been simplified, so it is not cumbersome at all. As with every POS, there is a learning curve.
Matboard prices are updated but sometimes they fall in a different price group. They use a different index for that now, so no longer mat groups but arranged by price. So far, it is working very well. Different suppliers charge different prices for mat boards, so I do keep an eye on that.

They are not cloud based (which is perfectly fine with me). As Mary Beth said, price updates are not automatic. I get an email when there are updates (for all vendors) and run it when I get the email.

 

[SusanG]

There is a bit of a learning curve but they always seem ready to help if there is an issue. They had a frame shop so they understand pricing. Their customer service is excellent.