Kevin Colbert
CGF, Certified Grumble Framer
We have all been called by the telemarketer who is reading from a script. It can be either annoying, or possibly entertaining, but seldom anything but pathetic.
I have however, selected several "canned phrases" that I use regularly and ask all my designers to use.
My favorite is "That will be fine" it works great for receiving payment for orders at the time of the design.
It works like this...
When you have gotten the customer to approve the design and price, proceed by saying “That just leaves how you would like to pay for that?” There are only a few simple things that can possibly be a response to this question.
1) They will tell you the TYPE, i.e. check, cash, charge. You say “That will be fine” and receive the payment.
2) They say “Do I have to pay for that all now?” You say “That will be fine” and receive payment.
3) They say “Do you want a deposit?” You say “That will be fine” and receive a deposit.
4) They say “I’ll pay for it when I pick it up.” You say “If you would like to leave a deposit and pay the balance when picked up, that will be fine”, then you take the deposit.
I receive about 75% of all payments in FULL in ADVANCE because I use this one phrase and that IS FINE.
I have however, selected several "canned phrases" that I use regularly and ask all my designers to use.
My favorite is "That will be fine" it works great for receiving payment for orders at the time of the design.
It works like this...
When you have gotten the customer to approve the design and price, proceed by saying “That just leaves how you would like to pay for that?” There are only a few simple things that can possibly be a response to this question.
1) They will tell you the TYPE, i.e. check, cash, charge. You say “That will be fine” and receive the payment.
2) They say “Do I have to pay for that all now?” You say “That will be fine” and receive payment.
3) They say “Do you want a deposit?” You say “That will be fine” and receive a deposit.
4) They say “I’ll pay for it when I pick it up.” You say “If you would like to leave a deposit and pay the balance when picked up, that will be fine”, then you take the deposit.
I receive about 75% of all payments in FULL in ADVANCE because I use this one phrase and that IS FINE.