Puppyraiser
PFG, Picture Framing God
Let me tell you what a dumb thing I did. I got the disc for the latest update for FullCalc, installed it on our newest machine in the network, and then 'updated' the server (boss) machine. Instead of 'updating' however, I 'installed' and wiped out 7 years of customer data among other things. I was SICK and beyond sick. I called FullCalc and told them what I had done. First of all, they didn't laugh in my ear (although I am sure it was a hilarious topic of conversation in the lunchroom). They brainstormed what to do, and using PCAnywhere, tapped in to my computer, found the data and reinstalled it. This all took several hours and you know what the bill is? Nothing. All included in the agreement.
Almost every time I call them, I get a real person right away, who is knowledgeable and pleasant. I am never treated as if I were stupid, but with respect and even occasionally good humor. When anyone asks what software I recommend, you know what MY answer is!
Almost every time I call them, I get a real person right away, who is knowledgeable and pleasant. I am never treated as if I were stupid, but with respect and even occasionally good humor. When anyone asks what software I recommend, you know what MY answer is!