Here are some Attire comments extracted from the original UNIFORMS thread, which inspired this survey/discussion. So these opinions don't fall through the cracks, I am re-posting them here.
Great topic and discussion!
Mike
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FramingFool posted 10-01-2005 12:13 PM
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Absolutely ... nothing inspires a customer more than a Gestapo-clad minion.
My uniform is shorts and spiffy t-shirt in the summer ... jeans and a work shirt in the winter .... oh, and my de rigeur "Big Guy" baseball cap....
If my customers object, they keep it to themselves...somehow, the superior framing and a glass of wine keep them happy.
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Tim Hayes posted 10-01-2005 12:30 PM
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Not that we have employees wear unforms in either of my shops but maybe the thought is to build brand. Having the store name/logo on a shirt/apron fully visible to the customer throughout the design/pickup process may be something to think about. I wonder how many shops have their name/logo displayed INSIDE the store? Would it be positive reinforcement to not only have exterior signage but also interior branding to remind customers of where they are once inside? Have you ever been in a store, browsed for a several minutes, left and completely forgotten the name of the store?
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Jay H posted 10-01-2005 12:34 PM
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We could make a list of retail business that do have specific "matching" attire and those that don't.
I'll be the "do's" out weigh the "don't" 20 to 1.
Thats not by accident.
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Jay Hartman
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JbNormandog posted 10-01-2005 01:01 PM
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If I could swing it right now I would have just simple polo type shirts with our name on the upper right side (small).
This way I won't have to think can I wear the same shirt I wore to spackle the drywall in to work today.
I worked at shops where some other framers dressed like slobs. The owner was not the type of person to object to them so instead she ordered shirts that all of us used.
It had limited success.
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frmallday posted 10-01-2005 04:34 PM
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That's a pretty far stretched reason why anyone would want to shop there.
Actually it's rather silly!
Years ago I applied for a job at a similar such franchise and was told I couldn't wear jeans.
One expects to see uniforms in restuarants, hospitals and Jiffy Lube not a frame shop.
In what way does a uniform convey any sort of "creativity"
I prefer the artsy look myself, a little different, colorful and always matching just like my frame designs.
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Baer Charlton posted 10-01-2005 10:30 PM
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Personally, I think some nice inexpensive polo shirts look a lot better in a retail setting then the framer wandering out of the back as you're wrapping up the deal with the local First Baptist Church Crusade for Peace, church ladies....
and the framer is wearing that "oh so creative and artsey" t-shirt that says "Kill 'em all and let God and Satan divey it up".
Not so much.
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DTWDSM posted 10-01-2005 10:46 PM
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Frmallday, you can't wear jeans and work for me either, at least blue jeans.
Uniforms are not going to bring customers in the store, but a consistant message does and if you have people in business casual and people in jeans and t-shrt working at the same time, you are sending a mixed message.
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Tim McCann
Deck the Walls
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EllenAtHowards posted 10-02-2005 07:14 AM
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Frmallday could work for us. We provide nice Land's End polos with our logo. And the lower half is to be jeans or better (I wear better all the time). Some wear jeans and some wear khakis. Consistency is the key. And it was a whole bunch better than what they wore when we took over the place! And I hope I never run a business where I can only think of 4 good things to say in a 5 bullet format. I'd rather drop the last bullet!
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Take what you can use, and leave the rest...
Ellen at Howard's
Howard's Custom Framing & Art Supplies
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Bob Carter posted 10-02-2005 01:01 PM
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We provide nice,expensive Polo's and they look nice. It reinforces who we are and does look better than the way I see most framers dress.
I had a framer that worked in the back. He always wore music group T's-Black Sabbath,stuff like that.
Why take the chance that someone might be offended
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Jim Miller posted 10-02-2005 01:29 PM
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They might just as well advertise that they empty their trash cans every night.
Seriously, though, the way we dress is important. Generally, I think we ought to look at least as clean and well dressed as our customers, maybe even a bit better. In my shop we do not allow T-shirts or blue denims, and nothing with shredded hems or holes -- intentional or not. We provide each employee with a few polo shirts with our logo embroidered, and expect them to be worn at least three days out of five.
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Jim Miller
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Sherry Gray posted 10-03-2005 07:32 AM
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My employees don't get to wear t-shirts but they can wear jeans. I typically dress up a little more. We all wear magnetic name tags with the logo/name of the shop and our individual names. I wear mine from home to work and back... it amazes me how many people strike up a conversation about framing in the grocery or convenience store. Better money spent than the hundreds of business cards I give out.
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www.yesterdayandtodayframeshop.com
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Mike-L@GTP posted 10-03-2005 07:43 AM
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We have been getting them from LL bean for 4 years. (one set per year, new style and color each year. Oldest ones are still fine and in rotation) The quality has been fantastic, and they guarantee them for life. Most of them are polos, but some are also dress shirts. I feel that it DOES make a difference, and we're happy with the response.
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Mike Labbe * Get The Picture * 401-725-3400 * CMC & POS Lists * LiveChat
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frmallday posted 10-03-2005 04:23 PM
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Thanks Ellen!
And it was A Deck the Walls Tim, I applied at. I sure as heck wasn't going to spend a hundred bucks or so for non-jean pants for a 10.00 and hour job.
Jeans are my "basic" uniform and I haven't lost a sale yet because I was wearing them..
Some of those jeans can get pretty pricey! Who's impressed ? No one.
I personally think it's ridiculous but I naturally buck at conventionality to begin with, just my personality.
I objected to them when my kids school tried the uniform policy as well.
I find it hard to believe my customers would even care about such a thing.
A well groomed person with a neat tidy appearance is all I would ask,, and slogan T-shirts I agree are a no.
Surely some common sense would apply!
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WizSteve posted 10-03-2005 04:40 PM
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Another question for the store owners that don't allow T-shirts and jeans:
Do you give commisions to your sales staff?
I for one would have no problem upgrading my attire if I knew that it would probably help my sales.. otherwise I'd say just keep me in the back room and let me wear whatever I want.
From a practical point of view, where I used to work at (The Great Frame Up) jeans were waaaay better since I was kneeling all the time due to the angled magnet board most TGFUs use. I tended to wear out the right knee in my pants every couple of months..
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Steve Kerr
Lead Programmer - Wizard International
steve.kerr@wizardint.com
Framer - Finishing Touches, Mill Creek WA
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ERIC posted 10-03-2005 04:45 PM
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quote:
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it amazes me how many people strike up a conversation about framing
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That's just the reason I will get some oxfords from Lands End.
The pricing is right for a one-man-shop like mine to get just a few.
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There are few among us that never cease to amaze the rest of us.
Eric Jarmann Newburgh, New York
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WizSteve posted 10-03-2005 04:46 PM
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And I found this on Monster.com:
quote:
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Can clothing stores require employees to buy their clothes to wear at work?
Recently, several large retail clothing stores have been sued over what is a fairly common practice in the industry: requiring employees to wear the store's clothing while at work. Employees in the lawsuits have reported being required to buy new items every time the store's inventory changed, and that at times, they were spending their entire paycheck on new clothes for work. Some states, such as California, require the employer to pay for any uniform of "apparel and accessories of distinctive design or color" that workers must wear, and the lawsuits argue that this rule includes clothing worn by salespeople. Another argument is that by requiring employees to spend so much of their paychecks on clothing, the workers' hourly rate is falling below the minimum wage.
So far, few of the lawsuits have made it all the way to trial. Instead, companies such as Abercrombie & Fitch, J. Jill and Express have paid out millions of dollars to settle large class actions, with individual employees getting anything from $50 or $100, to several thousand dollars for the named plaintiffs in a particular lawsuit. Most legal experts predict that retailers will probably begin either allowing employees to wear any clothing they want, or else providing workers certain items for free that must be worn at work.
Laws about uniform policies cover more than traditional safety gear or other clothing that is only worn on the job. Requiring workers to buy and wear any particular item can get a company in trouble, even if the clothing at issue can also be worn outside of work.
--Paul E. Freehling, Labor and Employment attorney, Seyfarth Shaw LLP, with assistance from Melanie H. Berkowitz, Esq., Seyfarth Shaw LLP.
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Mike LeCompte CPF posted 10-03-2005 05:23 PM
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For the past seven and a half years in business oour attire has been AT LEAST a polo shirt with slacks, hilfiger or Lauren or Tommy Bahama-type casual shirt with slacks in summer; winter it's oxford type button down shirt with tie.
Period
We consider ourselves catering to a better clientele--read "upper class--and I really don't think my customer base wants to see me in shorts, jeans, tee shirts with funny names or that sorta thing.
And while our franchisor does offer "branded" type polos and aprons and such, I just feel more comfortable in a nice polo shirt or shirt and tie. Plus it makes ME feel more secure, confident, or whatever.
Sorta like the school uniform I wore for 16 + years==white shirt, tie, gray pants and later in college khaki-type pants. But that was parochial school.
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Michael LeCompte CPF
The Great Frame Up
Knoxville TN
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