JeffreyPrice
True Grumbler
I've just had a good, but fussy, photographer call in a huff because one of the 9 rush frames he picked up yesterday had 'pencil shavings' under the glass. I'm pretty sure those 'fish' weren't there when we fit the picture, and I wonder how we might prevent this from happening. I talked to my fitter, and apparently the frame moulding was rather brittle and did flake off, though she cleaned it often while beating back her frustration. I'm thinking we might seal the glass, mats and backings together with framer's tape before fitting, and though we have done that on occasion it's not a common practice for us. Hey you framers out there, do YOU seal your mats and glass together... what do you think are the pros and cons of this... and how do you tell the customer 'we do the best we can, but things can go wrong..." without whining.