I'll try to make this as brief as possible while getting across the necessary details. Our downtown hosts an annual sidewalk sale and I put out mistake frames, slightly damaged frames, and the occasional frame a customer leaves from an item we've reframed and they don't want back. Well, a frame was put out that should NOT have been - it belonged to a customer and was to be returned. The problem occurred because the item had been taken to the workroom, instructions were on the piece, an employee started working on it, and for some reason had to leave it unfinished. Evidently the instructions were not with the work in progress and someone else came along and "finished" it and set it aside without identifying it properly. Thank God it was discovered out for sale before it was sold. This was a frame that could not have been replaced.
My employees have been told numerous times that all items are to be identified. I'm having some difficulty in getting them to follow through with this. This particular incident turned out okay, but it could've been a disaster that I sure don't want to have happen. Any suggestions would be greatly appreciated.
My employees have been told numerous times that all items are to be identified. I'm having some difficulty in getting them to follow through with this. This particular incident turned out okay, but it could've been a disaster that I sure don't want to have happen. Any suggestions would be greatly appreciated.