Price Check: Commercial Job?

jim_p

SGF, Supreme Grumble Framer
Joined
Apr 8, 2007
Posts
2,151
Loc
Natick, MA
Yesterday I received a request for a quote on a commercial job:

50 frames for unspecified posters, 24"x48", no mat, plain glass or plexi.

I provided the following quotes based on using Bonanza Wood 26273

$91.50 each with plain glass, backer board, no mount
$103.25 with plain glass and dry mount
Upgrade to plexi for $61.25 additional

They got back to me and said they're going with someone else "for pricing reasons".

I calculated these prices based on 30% COGS.

How would other folks price this?
 
You should have quotes only for what you were asked to quote for.

I suspect you caused confusion by offering the up grade options, this is most likely the reason for the "pricing comment"

You need to keep commercial pricing as simple as possible, ie: the KISS principle.
 
I'd say your prices are fine for your target COGS %.

On bulk orders like that, I will sometimes use a higher COGS, like 40-45%, in my pricing. Especially if the posters have a lot of color to them and are not mostly black or white (which would show dust more easily and consequently require more labor).

But there's no right or wrong.

One other thing to consider is that you may be able to get a discount on your glass (13 boxes here) or moulding purchase (665 ft, which is probably 3-4 boxes) from your vendors with such a large order.

However, I'm also accutely aware that there are many online-only vendors that offer bulk framing at a fraction of that price. More power to them. I don't try to compete with them. I'm not really set up for that.
 
You should have quotes only for what you were asked to quote for.

I suspect you caused confusion by offering the up grade options, this is most likely the reason for the "pricing comment"

Well, she did ask to quote both glass and plexi. As for dry-mount or not: I'd *prefer* to dry-mount, but figured I might lose the job if it could possibly be done cheaper. Should I have quoted just the cheaper price, or the higher one?
 
JWB9999999
If my calculations are right you would have to order closer to 750' to do this job
Your sticks are 10' You would need at least 1.5 sticks for each frame. 50 x 15'= 750
You would probably would have about (36) 20" pcs left over... waste or (36) 16x 20's Ready mades to get rid of.

Jim did you ask who they gave it to or who the other bidders were? I also ask what price they got.
Always ask..... If they tell you you are now have a bench mark if not then youare no further behind.

They may not of been comparing same quality to quality.
 
Your mistake was thinking that it was going to be ok to work off a 30% COGS. The larger the job the lower the margin. It's one of those deals where if you can't stomach the pricing it's probably not the market for you.

Other than that, I would say that you probably needed to look at your costs to see what you could have done to improve. Is that a price for you cutting, joining, puttying, etc? Or are you counting on a vendor to do the bulk of that for you so you can leverage their resources? Either way can work but sometimes you might find that by having the frame come in as a "finished" product you can remove some markup due to removing a portion of labor and risk of error or flaw out of the equation.

Also, I would have never bid it with glass. I would have contacted my local supplier and had them bid 48x96 sheets of plexi that would have been best to work with. Rather than having to figure the waste in the glass. A plexi upgrade cost of $60+ (which I assume is per piece) is crazy to me in this scenario.

I would have priced 48x96 foam as well. Drymounting on exact pieces could have been a bit tricky so you have to judge your talent in precision placement and the time it would take vs the extra cost of waste on 40x60 foam.

Since I'm assuming you built this pricing from the cost up (which is smart and a good start) I'm curious as to how much off your regular retail that represented?
 
Your mistake was thinking that it was going to be ok to work off a 30% COGS. The larger the job the lower the margin. It's one of those deals where if you can't stomach the pricing it's probably not the market for you.
...
Since I'm assuming you built this pricing from the cost up (which is smart and a good start) I'm curious as to how much off your regular retail that represented?

Well, you can tell that I'm new to this. When I first went into the business I thought I could bid commercial jobs at a percentage off of custom. It was Cliff Wilson who suggested %COGS pricing instead.

That said, my quoted price is about 45% off my retail price for the same job.
 
Well, she did ask to quote both glass and plexi. As for dry-mount or not: I'd *prefer* to dry-mount, but figured I might lose the job if it could possibly be done cheaper. Should I have quoted just the cheaper price, or the higher one?


My apologies I miss read your post, the old eyes are acting up a bit.

The price you need to quote is what your are ok with, within the scope of your business.

There are swings and roundabouts for commercial jobs, you win some and lose some, as you get more of those sort of quotes you will get better at pricing them, and getting the work through your operation.

Good luck going forward, commercial framing jobs were at one stage my most profitable business, I had some good customers and had worked out to a t what they needed and how to best buy material and assemble the frames.
 
I don't think pwalter was suggesting NOT to work off COGs (actually COMs), I think he was suggesting the COMs you used was too high.

I don't necessarily agree, but ...

Did you contact your supplier for "better pricing" on enough to do 50 frames?

Looking at your pricing I'd say it's pretty good for "oversize" posters.

But, I know at least one framer that would do a 50 piece job at a COM which would get him closer to $80. (glass, drymount, frame)

I wouldn't bid that low, but then again, I have a full production schedule right now.

If I was slow? you never know.

Also, sometimes I will ask "what is your budget, or what is your target." Depends how much rapport you have with the particular customer.

Also, sometimes they're after 3 quotes because they're required to get three quotes, but they already know who they're going with.
 
I'm wondering why so much? If it's a new commercial account I'd love to start a relationship and I'm always happy to double my money especially when I have extra production time so I'd be very happy with a price point of about $42 each. Why do you need to charge so much more?
 
I'm wondering why so much? If it's a new commercial account I'd love to start a relationship and I'm always happy to double my money especially when I have extra production time so I'd be very happy with a price point of about $42 each. Why do you need to charge so much more?

The problem with lowballing your price in order to land business or to fill dead production time is that this sets your price point pretty much *forever*. In other words, if I bid this at $42 each because I'm desperate, it's going to be hard to charge more later on: "You did it for $42 last time, why is it $67 now?" (or whatever your numbers come out to be).

My father did exactly this in his printing business: he'd lowball his price in order to land an account, then be unable to raise his prices later on due to customer expectations. The net result was that I had no social life in high school because I was parked in front of a printing press nearly every night... and we weren't making any profit to speak of. Never again.
 
BayFramer, A case can be made for "getting the account."

But, as Jim points out it must be done with an understanding up front that it's a one time thing.

"I've been able to negotiate a great price that I may never be able to get again, but this time I can ..."

It would still be tough, but if the ground work is laid out well, it can work.

But even at that, the markup you suggest wouldn't interest me.
 
BayFramer, A case can be made for "getting the account."

But, as Jim points out it must be done with an understanding up front that it's a one time thing.

"I've been able to negotiate a great price that I may never be able to get again, but this time I can ..."

It would still be tough, but if the ground work is laid out well, it can work.

Has this trick ever actually worked for you? As I said, I'd be afraid of setting expectations and having difficulty raising the price later...
 
A sophisticated buyer will collect bids from from several shops just to keep their main source inline. Your chances of closing this sale may have been small regardless of your effort.

Was it you or the buyer who specified the moulding?

Any idea who got the job?

Doug
 
There are many variables in these types of quotes.
What kind of quality does the client expect with the finished product?
Do they care if the moulding has flaws and the corners have gaps and the hanging wire is stapled to the back of the frame and it's backed with old cut up boxes and taped with duct tape? (I have seen all of these things)

I do work for a national truck rental company's tech center.
They used to get everything on line and let "the guys in the shop" put it together.
The frames were carp and would come in to them damaged and the finished pieces looked bad.
Some clients don't care about these things, they just want cheap.
This company has impressive looking offices and they wanted to be able to impress visitors and company execs.

They gave me some work a couple of years ago and they now see the difference between just shopping price.
Now I do all of their work and we have a good relationship.
I figure the cost of goods and weigh that against how many pieces and how much waste and I go from there.
Sometimes I will throw in extras, pick up and delivery to their offices, etc. and they appreciate the personalized service.
I still make sure that a fair profit is made and we aren't just working to get the job.
The only negative to this is that they are net/60 so we have to wait to get paid, but the check is always good! :icon11:
Making a personal connection with the right people can make a big difference.
 
I don't think pwalter was suggesting NOT to work off COGs (actually COMs), I think he was suggesting the COMs you used was too high.

I don't necessarily agree, but ...

Yep.

Jim, here is my thought process. There are folks out there that might disagree. There are those that possibly have a better approach. But this is ours and it works for us.

If I was asked to bid that job it's going to come down to a few things.
1. What are my costs going to be.
2. How much money can I make.

That's it. I look at your bid of a 30% COG/MS on a 50 piece job and think that there is too much margin there. Now, I'm a capitalist through and through, so please don't read that right. I just know my market and my competitors. When a quote request comes through I've got a pretty good idea of who I'm bidding against. Being new, you might not. It's in your best interests to find out. Even if you have to get some quotes on your own to see how aggressive your competition can be (I strongly recommend this and do it regularly).

With the folks who are in my bidding pool I know I've got one shop that approaches it from the "I'm slow so I'll be aggressive" perspective. When they are looking at it from that perspective, I'm going to lose most times because they will sometimes bid a job with just a 10% margin. Crazy. But they've been around for 7 years even with that mentality so I'm sure they are set in their ways.

The other folks who normally are in the pool are a few shops who usually look at it pretty aggressively but not in a crazy way. So to be competitive I have to either compete or pass. I choose to compete.

On a job like what you quoted, if I were to average your costs to $100 for sake of math. You were going to get 50 pieces. Or $5000. Your cost of materials (right, not labor, not CC fees, etc?) was 30%. So you would have had material costs of $1500. Leaving you $3,500 gross profit. If it takes you 50 minutes per piece and you have an employee cost (burden and all) of $16 per hour then you have a total of 41.6 hours of work x $16 = $665.60 in employee costs to do this job. Less if it's you.

So gross profit of $3,500 - $665.60 leaves $2,834.50 in beer money. Feeling pretty good, right? But here is where the rubber meets the road. Since you didn't get the job (and likely put a perception in the mind of this customer that you are pricey so possibly you turned them off of your shop forever) you have to ask yourself this question. Would you have been happy to take that job if instead of $2800 you made $2k? What about $1500? At what point is it worth it to you? Everyone focuses on % and time. I look at the money and make a decision.

In our shop we would partner with one or more of our vendors to try and get costs down, work to be efficient, work to fix the production into our normal workflow and go from there. Then I deposit the check in the bank and move on to the next order.

Not telling you how to do your pricing, just telling you how we look at it. Others will cry that it's horrible, they disagree, they agree, they do it differently, they figure this or that in, etc. Good for them. This is good for me. You need to find what's good for you.
 
I do some commercial work, primarily small quantity, but often in the 14 to 21 piece range.

For me, I have found that an important part of my commercial work includes relationships. They know me and my quality and service.

If they need to go out for quotes, because of my relationship, I believe they would still go with me, but I might have to meet some other price point.

When pricing, I look at margins, but I also remember a axiom from business school. "You take dollars to the bank, not margins." So, for some volume work (depending on your capacity) you can look at the incremental / direct costs instead of fully loaded costs, including overhead.
 
I also approach this type of work not looking at margins, but looking at what I need to make on the job to make it worthwhile. Not to paraphrase Paul's post too much, but this is my two step approach:

~ figure out material needs and work with suppliers for the best possible pricing.

~ consider ALL other aspects of what is related to doing the work. i.e., cost of materials. labor costs for production, freight costs if any, ease of working with the customer, delivery and/or installation costs if applicable, disruption or other work flow, overtime required if necessary, payment terms and credit worthiness of the customer, additional savings on materials that you may be able to stock up on for other jobs (example: buying a few extra cases of glass at a big savings while purchasing the glass for this job)... and any other factors which might apply... then decide what net profit you need to make to warrant doing the job. Sharpen your pencil and quote.
 
So gross profit of $3,500 - $665.60 leaves $2,834.50 in beer money. Feeling pretty good, right? But here is where the rubber meets the road. Since you didn't get the job (and likely put a perception in the mind of this customer that you are pricey so possibly you turned them off of your shop forever) you have to ask yourself this question. Would you have been happy to take that job if instead of $2800 you made $2k? What about $1500? At what point is it worth it to you? Everyone focuses on % and time. I look at the money and make a decision.

Well, I prefer to think of the $2834.50 as "paying the rent and utilities and overhead" money, but yeah I might hold back a few bucks for a beer or a nice dinner. The problem is that in a blind bidding situation how much money am I going to leave on the table? Yes, I *could* do them for $42 each and almost have enough left over for a beer, but how much *could* I have earned for my trouble instead?

I did leave out one data point BTW - I know for a fact that there is a commercial frame operation in my town. The owner paid a visit to my shop once. At the time I didn't see him as much competition because we had different client bases, but now I'm not so sure. I don't know if this prospect called them or not. Should *I* call them and talk shop?
 
Well, I prefer to think of the $2834.50 as "paying the rent and utilities and overhead" money, but yeah I might hold back a few bucks for a beer or a nice dinner. The problem is that in a blind bidding situation how much money am I going to leave on the table? Yes, I *could* do them for $42 each and almost have enough left over for a beer, but how much *could* I have earned for my trouble instead?

I did leave out one data point BTW - I know for a fact that there is a commercial frame operation in my town. The owner paid a visit to my shop once. At the time I didn't see him as much competition because we had different client bases, but now I'm not so sure. I don't know if this prospect called them or not. Should *I* call them and talk shop?

Friends close, enemies closer - ring a bell?

As far as leaving things on the table, how much is enough, etc. That's where a business owner needs to make a decision. Nobody can tell you that but you. I've turned away pieces from customers who just push and push on price because of not setting a precedent but if you search you'll find a thread on here where I mentioned a recent corporate order where even Rob Markoff thought I was giving it away. We all have our threshold for risk and tolerance. What is yours?
 
Another factor I think many people don't consider is how well suited your operation is to processing this kind of order. If you have a warehouse type space with a loading dock, plenty of storage area, and production equipment, you will be much more efficient processing a volume order than if you have an "intimate" space like mine, in which the logistics of an order like this would be challenging, to say the least. You also have to consider the time and effort involved in ancillary activities like moving materials and finished goods in and out, packaging them, storage, etc. If you don't often do volume orders, will this interfere with your ability to give your regular customers and their work the care and attention to which they are accustomed? There have been some very good articles about this whole topic in PFM Production magazine.
:cool: Rick
 
I think the quote was very reasonable. Bayframer, $42 seems crazy low. Buy my calculations, cog alone per frame would run over $30, that's taking into account a little break on wholesale prices, and cutting and joining in house. Way too much labor for a $10-$12 profit.
 
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