Please inspect moulding before you ship!

Less

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I’m starting this thread so this discussion does not dilute Framer’s thread about Metric length being billed a 10ft.

Less from other thread:

I believe part of the reason our moulding costs are so high, is due to the lack of quality control, inspection, and proper packing. The throw a stick it a box and ship it policy must cost these companies as much time and money as it cost us, and it is the time that really costs the framer.

How much time can it take to have an inspector who knows a little about framing to inspect each order before shipping? This type of policy would probably reduce the cost to the company, the framer, and ultimately the consumer.


John Richard’s reply:

Sorry, I also wanted to address Lessa's question regarding inspection. If sticks are already unbundled, then measurement, quality ect is reviewed by the puller. At the end of each rack we have a 15' measuring device in 6" increments. Color is checked if more than one stick is ordered (all sticks basically the same). If one stick is ordered color becomes secondary because the odds of it exactly matching either the catalog or your wall sample are slim. If bundled there is zero inspection. Your receive it just like we do from the factory, same with box programs. Most distributors can offer length discounts because in bundle or box quantity the lack of inspection and handling time can be passed on to the framer. Over the course of any given day, our pullers can pull over 5000' of length in both here and Troy. These same people are also pulling your mats, supplies, glass, foam, cardboard ect. This factors into the equation of measuring / inspecting bundled and boxed mouldings. There are not enough hours in a day. If were to hire more people then moulding prices would rise and probably more than once per year.

Less:

Hi John, thanks for the reply.

I don't want to divert from Framer's complaint, but I'm not concerned with $1-$2 ft mouldings, and I'm not going to send back moulding with minor defects from a bundle. What I'm talking about are large sticks & chops that cost me $5 - $20+ ft. When I get a length or two of an expensive 4" moulding with the wrapping still on it and it has obvious pre-shipping defects or damage, that has to cost everyone a lot of money in handling time, shipping and replacement costs. Poor packing just aggravates the problem. I get the feeling and have herd that the distributors factor in the waist and pass the cost on to us.

I still believe if distributors/manufactures carefully inspected and pack the larger and more expensive mouldings everyone would save money & TIME.

John Richard’s:

Rick...I couldn't read your message, it's dark in here! Lessa - I agree that inspection is more important on the expensive stuff, but most of our more expensive stuff is individually wrapped then bundle wrapped. I'm afraid of damaging more moulding trying to rewrap. Waste is only factored in on chops, not length. I like the dice idea. Framer...I checked and our system (and probably others) will only take 1/2' measurements. I can't do 9.85. (we buy in meters) Sorry. I'm going to try in incorporate a little bug in next years price list to indicate mouldings that are meters. PS: One thing nice about the european imports is that length is consistantly right on the money. From domestic manufacturers we can get lengths from 4.5' to 15'. Crazy when trying to sell box programs.

Ellen:

The suppliers sure wouldn't save time OR money if they inspected all the stuff that comes through their hands. It takes Time to unwrap, inspect, and rewrap the sticks. And if the stick isn't perfect and they don't ship it to SOMEONE, then that costs Money too. I don't see where those of us who buy length should expect perfect sticks. That is why we buy chop... Entirely different animal. Kind of like going to the grocery store and buying oranges. You can buy them in a bag (cheap, like length, but you gotta take the good with the mediocre) or you can buy them individually (not quite so cheap, like chop but the store has more waste because there are some oranges that never get chosen and have to be discarded) or you can buy them already sectioned in a glass jar (like join, not very cheap at all, but you are saved a LOT of work) However much labor& wasted materials you want the fruit companies to have expended on your behalf then that is what you must pay for. It's the Capitalist Way... More convenience costs more money, but you are then allowed to be pickier based on the more you spend per unit...
Class dismissed....
 
Less

Moulding is wood/timber in most cases………..if you can come up with a way of shipping timber lengths without a little damage, I expect that not only the framing industry would pay you a lot of money but also other industries who have to ship timber in lengths.

Any suggestions!!!!!!!!!!!

Regs.

Dermot
 
( this was a great move, thanks less )

I do agree with the principle of Ellen's post, we get what we pay for (or is that 'we pay for what we get'?) In general, I think the way that length is priced and handled seems to work for everyone involved. It's up to each shop to determine if it works for their circumstance.

However - don't pull a 10' stick with two '1 foot allowed' stickers clearly visible, and then bill me for ten feet :mad: You didn't pay for it why should I?

While we're at it - don't pull a bundle that has a section of paper/plastic missing on the spot that it was gouged prior to you packaging it for me, and then bill me for the full # of feet :mad: This is not a normal defect, it is not part of 'that's how it works with length'. It is part of your cost of doing business NOT your cost of goods - ask your CPA.

And lastly - poor packing of orders has become the most common reason for me having to ask for replacement chops. Maybe its the summer help/vacation schedule thing. Bottom line is that it cost me and the vendor alot of money and time.

Both of which I could use a little more of! :D OK alot.
 
I will have to respectfully disagree with Ellen.

Again, I am not taking about inexpensive large bundles. I am willing to accept a little loss within those, however, if there is an unusable stick in that bundle you will get it back or credit me.

If I am going to pay over $100 for some hand-finished sticks, then I do expect it to be inspected before shipping. Taking Lessa than one minute to open the wrap does not seem to be a big deal. There should be no need to rewrap the stick since it needs to be packed carefully anyway. I have seen both Roma and La Marche take greater efforts to protect their valuable length merchandise. It definitely has helped, as I have seen much Lessa damage lately. This can mean only one thing, that there is a great loss of money due to these large returns.

It seemed to be a real problem for many companies a couple of years ago. There has been a major improvement. I can only surmise that with the ever-increasing size and expense today mouldings, that this issue is having a direct affect on their bottom line. How many framers are seeing additional handling fees for this added protection. The human element is very apparent when dealing with inspection and packing, here’s one example:

I had been getting UPS from Larson in New Jersey at first and I had a lot of problems with bad chops, no length inspection, and very poor packing. When I started to complain the service and sales reps regularly admitted that they had problems with that branch, and suggested I get my orders out of Boston. When I got my orders from Boston, defects, shipping damage, and bad chops greatly improved. When Larson started to deliver to me out of Boston, problems have almost disappeared.

I had herd that another reason most of these companies are lax about this problem is because they can negotiate good contracts with carriers, and get reimbursed for shipping damage, which means they get paid either way. I’m guessing at this point with the more expensive mouldings this no longer makes economic sense.

These problems can only continue to plague our industry by driving prices up, which gets passed to the consumers. The companies that can control quality and unnecessary waist will be the industry leaders with quality products at reasonable prices.
 
Dermot,

Roma has been shipping me length in tubes (like print tubes) with two or three 4" strips of bubble wrap that floats the moulding in the center. That is such a simple idea. and it works great. I have also received length and chop in triangular boxes as well. These too resist damage well, but floating length in a tube is the best.

The more I deal with Roma the better I like them.
 
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