Welcome to the Grumble, Suemagoo!
Wow, your question sounds frighteningly familiar to me. As the framing manager at Michaels, my weekly nightmare was figuring payroll hours, and then had to battle with the powers to be that even though we didn't have a sale going on (or did!), we still had to produce the stuff, and help with readymades on the floor, and other tasks not even related to framing.
I spent so much time justifying payroll hours, dinking with the schedule and generating reports, I could've produced a ton of work myself, and couldn't. Or worked for free just to "git 'er done!" I don't recommend that.
Are you new to your position? Have you contacted other framing mgrs in your district? I did all that, and each store had different "rules" to go by and it frustrated all of us. Even our district managers didn't have the magic formula, nor
our zone managers or the framing trainers, or Human Resources, etc...
Wish I could help. If you have a store directory there, I'd just keep making calls until you find someone who knows what they're talking about, or until you get three answers that match and go with that one. You can stlll bet the Big Guys will not agree.
I am assuming, from the nature of your question, that you are a franchised store employee.(We call them Big Box stores here)
In 1 1/2 years there, I never could figure that out that question that would please everyone.
I wish you luck with this one, and if you do find out the answer, let me know, so I can pass it on to my friends still tearing their hair out at there..
