Val
PFG, Picture Framing God
Since I've only been the owner of this business for 6 months, and have been away from the ordering end of framing awhile, I'm wondering if I've missed something along the way.
I just opened an account with a vendor who delivers in our area weekly, free delivery for orders of $125+. (Not LJ) I usually just order supplies and matbd from them. The rep came in awhile back and I ordered moulding samples. About 70 of them, he had some interesting mouldings like nothing else I already have. Delivery guy forgot them, so they sent them UPS at no charge. Today I get a bill for $224 for the moulding samples!
Rep didn't say I would be charged, and I don't remember if he said I wouldn't be, but no-one else has ever charged me for their samples, so I assumed....(I know!). I just called and was informed that it would "probably be okay", if the rep told me they were at no charge, but I know I would've remembered if he'd told me I would be charged, and wouldn't have ordered any at all. Charging is "standard procedure" he (I believe the guy on the phone is one of the owners) said, for new accounts.
Why am I surprised at this, and why do I feel like it's weird to charge me to sell their mouldings? If they decide, in fact, to charge me, I'm ready to send them back, they're still in the box, and say forget it. Am I over-reacting here (just because it's my 16th day in a row working and I'm kinda tired?)?
I just opened an account with a vendor who delivers in our area weekly, free delivery for orders of $125+. (Not LJ) I usually just order supplies and matbd from them. The rep came in awhile back and I ordered moulding samples. About 70 of them, he had some interesting mouldings like nothing else I already have. Delivery guy forgot them, so they sent them UPS at no charge. Today I get a bill for $224 for the moulding samples!
Rep didn't say I would be charged, and I don't remember if he said I wouldn't be, but no-one else has ever charged me for their samples, so I assumed....(I know!). I just called and was informed that it would "probably be okay", if the rep told me they were at no charge, but I know I would've remembered if he'd told me I would be charged, and wouldn't have ordered any at all. Charging is "standard procedure" he (I believe the guy on the phone is one of the owners) said, for new accounts.
Why am I surprised at this, and why do I feel like it's weird to charge me to sell their mouldings? If they decide, in fact, to charge me, I'm ready to send them back, they're still in the box, and say forget it. Am I over-reacting here (just because it's my 16th day in a row working and I'm kinda tired?)?