nzsky
Grumbler

Hi everyone,


I ordered several frame moulding samples from my usual supplier but although the finish / quality was ok they just looked rather 'cheap'. So I made some of my own from scratch (dyed and oiled hardwood) and they turned out great although it was quite a learning curve and very time consuming. To speed things up I resorted to purchasing 30m finished moulding from a local manufacturer I had not used before based on a sample they provided which is the short piece pictured. They claim to make 'superior' mouldings. The brushing and paint finish is consistent over the sample. The moulding is painted pinus radiata (soft soft-wood), doesn't appear to be primed, and was a similar price to other basic mouldings this size. The moulding received had very inconsistent brushing including gouged edges and the paint finish had runs and over-spray completely filling the brushed texture in spots and they are claiming it is of acceptable quality and stated "As a quick explanation, this product is put through a process that roughs up the natural timber grain. As some grain is hard and other softer the finish will vary along any length of product. This is the nature of this product. Obviously, this would not show in a short sample". I returned the moulding as unacceptable, lest of all for ltd edition fine art prints. There is now a bit of a dispute as to how much of a refund I should get. Would you use this for your work and would you describe it as acceptable quality based on the attached pictures? Thanks