SPFG, Supreme Picture Framing God
Forum Support Team
- Jul 14, 2008
I just see a ton of miscommunication here
That's pretty clear cut to me.Anyone who owns their own business and is adamant on making sure they get their two days off a week is probably not in it to really be professional.
And it's my fault. For Nic and Kara, sorry about the misunderstanding and congrats on having a business that you are happy with. I hope for nothing but good things for both of you. Sorry my opinion isn't the same as yours but that's what makes the world go round. Best of luck.I just see a ton of miscommunication here
That's it Ylva - You've got it!Ylva said:...But I don't pretend that it's not hurting my business. I don't like it. I wished I could be open longer but it won't happen. But it does mean that I miss opportunities in getting more customers and growing my business at this point.
It's a personal choice that I made and I don't feel that Paul is attacking that point of view...
JohnIt's not Personal... It's Business!
Totally fair rant for how you've taken my statements. I truly apologize and will only say that the sentence above is nothing close to what I intended my message to come across. Whether you believe that or not, I can't control but I wanted to say it for the record. Sorry to have offended you.So your insinuations that I am not a hard-worker are incorrect, and yes, really offensive.
I dont agree.For a business to be Professional - in a Consumer Oriented fashion...it should and cannot be closed two days a week. )
Now, would she consider closing the shop down for two days each week.... No way! She recognizes that she might have to hire staff to make sure that we are open.
Wanna trade shops for a week? You have to keep the baby too.Thanks for the attempt at clarification John but I probably should have phrased my original message differently or just kept it to myself. However that's not my nature. I bet those two could outframe me any day of the week. Probably truly great at what they do. We just look at this business different. That's what makes the world go round.
Well actually Nicole, a very good friend of mine was a "one man band" shop for a number of years. And he would actually have a part time friend "babysit" whenever necessary...for a day off, for a convention trip. This part-timer knew enough to be nice to customers, take the framing order and leave it for the owner to design when he returned. It can be done.blackiris said:.....You have people to cover for you and your wife when you go on vacation or have DR appointment. Sole buisness owners don't. What would you do if it was JUST YOU?
And I'm in the boat with both of you. Like Randy, my husband and I rarely have time together although we try to keep Sundays off. We succeed maybe 10 Sundays in a year. We have promised ourselves that 'soon' we will go see a movie together, have dinner together but there is always something coming up.Well Nicole and I are in the same boat, my hours are dictated by family needs, my wife works four twelve hours days a week, 7 to 7, she spends 3 days with our kids, that's no day off either. I spend one day with them, while the wife works, we don't have any days off together. I take the kids to school in the morning and pick them up at the end of the day. I work Tues-Sat 10-5, Monday's by appt, which is really my day I do installations, and I am booked a month in advance so its no day off.
The biggest feedback I hear is " we come by all the time, but your never open", to which I reply "Tell that to my wife ". Do my hours suck? Yes! Do I like it ? No. But I have managed to grow and thrive in business for 17 years! Do I care what people needlesly argue about here? Heck no! I am doing my best and always trying to do better.
Kara,KaraK said:...I treat my customers so well it probably makes them a little nervous at times. I'm the type of person who if I realize I made a mistake during order entry and charged someone too much, I give them a refund, even when they would never have known they were overcharged. I meet customers at my shop on my days off. This, and about 1,000 other things, makes me a professional. If you don't think so, that's fine. Just keep it to yourself...
Randy - Agreed!RParrish said:...Anyways to get worked up over this is a waste of time!
Just so you know. I disagree with everything you just wrote. AGAIN...... it does not fit every single custom framing shop.
- We are in the service industry. We are needed when the customer needs us, similar to a plumber, or cable installer, or a car parts store.
- Our business hours are for the convenience of our customers, not for our convenience. Similar to the music played in our shop - this is for the enjoyment of our customers when they visit...not ours. The credit cards we accept are offered for the conveniece of our customers...not us.
- Many of those with the disposable income to afford custom framing are busy working Monday-Friday 10am-5pm. The more hours we are open OUTSIDE of that range, the more we increase the likelihood of being open when they need our services.
But I firmly believe that a business that plans on being in business tomorrow examines longer hours and embraces a flexible attitude in whatever it takes to assure success.
Serving people goes way back past the 80's and for many people it's just as relevant today. There are many ways to 'serve' others and I like to think I do that in my business and in several other ways. It gives me great pleasure to 'serve' someone. To go out of my way to serve someone is very satisfying and fulfilling. In fact I like to do it so much that I think I must be a really selfish bas#$rd!I seriously can't wrap my head around SERVING PEOPLE. That's 80's MENTALITY.......
Serving people goes way back past the 80's and for many people it's just as relevant today. There are many ways to 'serve' others and I like to think I do that in my business and in several other ways. It gives me great pleasure to 'serve' someone. To go out of my way to serve someone is very satisfying and fulfilling. In fact I like to do it so much that I think I must be a really selfish bas#$rd!
I disagree there are some shops that are custom frame shops, business is on demand, all they do is frame and maybe sell a thing or two of framed stuff a month, they are "services industries" they survive on framing.john, we are a retail industry not a service industry
My dream is to have the store open only one day a week, take in one framing order of, say, $5,000.00, and spend few more days in the back room to build it at my leisure. After 24 years, it is still only a dream.
I like this post. "Quoted for truth" as they say.It boils down to do you own your business or does it own you?
Personally I don't know how people like Nicole, Ylva, Randy and others juggle all that they do with family, spouses, etc. and manage to run a one-man-show so successfully. I applaude them.
I use to do the 60-80 hours a week thing... at Christmas some years I took a bedroll to my store and never went home for a couple days at a time.
Only you can decide how you want to run your business. Others offer advice which has worked for them and mean well in offering that advice. However each business is different and the reasons for being in business are as varied as the individual businesses.
For me, the main motivating factor was never about the money. Money was important but not #1.