now that's customer service!

[Terry Scidmore CPF]

My old Wizard has been cutting in a pretty poor way for a while. I kept trying to fix the problems by reading the manual, doing the tests, and calling Wizard Tech service people. I just wasn't making any progress. Tech services was probably pretty tired of me because my technical descriptions are along the lines of "so just how much movement should there be in that gizmo that moves the whatchamacallit?" I also have this intense fear that I will A)wreck the machine if I change anything too much, and B)blow up the world if I press the wrong button.

Wizard finally took pity on this old framer, and sent Kenn down to help demystify the gizmo that moves the whatchamacallit. Not only did he fix the whatchamacallit, but he replaced that thingamajig, tightened up that screwey thing, moved the whatever into a better position, turned a couple of knobs, and recalibrated the whole dang machine!

And it CUTS like a dream!

It is even able to do V-grooves - something it has never been able to do - not since day one!

THAT's what I call CUSTOMER SERVICE!!!

Thanks, Kenn, Lenny, and WIZARD!

 

[DTWDSM]

Wizard has always been good about their machines, around 5-7 years ago we were having some problems and after not being able to correct them over the phone, someone from Wizard walked into our store to take a look in person. Remember I in Des Moines Iowa, half way across the country. He couldn't fix it so in a week we had a new board on the wall and it worked like a charm!

Thanks for your great service Wizard!

 

[Paul N]

I can only agree. Wizard's tech support is second to none.

I have never seen such caring and dedicated people!!

Wait a sec, I did see: In Vegas / WCAF, I was having a lunch break in the atrium and I sat at a table and who was sitting there?? Mat from their tech support....he was as nice in person as on the phone..

 

[SusanG]

Gee Kenn,

You are welcome to come to visit our Wizard. It can't do v-grooves (since day one...) either. Despite that, I still love it.

I feed it lots of gratitude for being my best employee. I shudder to think of the olden days when I was stooped over the manual matcutter until midnight on cold December nights attempting to cut multiple opening mats.

I'll also add that all problems that I ever had-and there were a few at first.....were taken care to my satisfaction.

Susan
(way on the other side)

 

[SusanG]

Wizard, you folks are great. Thank you for the call, I will call back soon to play with the configurations. Your interest is greatly appreciated.

Susan

 

[Val]

Not long ago, when Kirstie shared some designs with us from their brand-new Wizard, and I posted a comment about how I might be calling her to see how they did that, a day or so later I got a phone call from Merrilee at Wizard, to show me how to do that ! Now that's service and I didn't even have to ask for it! Just poof !, it appeared!

I'll ditto Susan's comments of gratitude. My life has become soooo much less stressful with Wizard and Company. 60-opening double mat? No problem, have it for ya in a few minutes! V-groove? Sure thing! Triple mat with drop cut and kitty paw? Yup, can do. Stuff like that used to strike terror in me. Need help quick? Wiz folks on the phone within minutes to solve the problem.

They're the best! I give 'em 10 thumbs up!

 

[j Paul]

They're the best! I give 'em 10 thumbs up!

Good thing you got a Wizard Val, don't know how you would be able to cut mats by hand any more with 10 opposable thumbs! x 10

Kidding aside, the folks at Wizard are great, and I also have had private conversations with them due to posts here on the G! I'll give em the normal WAY UP!