sheritex
CGF, Certified Grumble Framer
Here's the situation:
I work for a national photography company...we are moving into a huge building. I talked to my big boss today about having corner samples on display to offer our customers framing for the portraits. Understand this...these portraits will be of high school seniors. 8 x 10 as smallest up to 16 x 20 and possibly larger. A lot of the time, I will not be in the office...except during the summer when I have a lay off..and of course summer is the busy...busy time. None of the sales consultants know anything about framing and they will not be expected to take care of the customer for framing. I am considering pricing out each sample in a range from as simple as the moulding, spacers, and glazing .... to mat (single & double), moulding, and glazing. I will need to have a form available to them for me to contact and follow thru on a job. My boss wants me to do this....he sees it as great customer service..I do too....but also hopefully, making money and generating more work. I am putting together a good assortment of moulding samples for portaiture. What am I missing and what would you do? I await for your input and thank you.
Sherry
I work for a national photography company...we are moving into a huge building. I talked to my big boss today about having corner samples on display to offer our customers framing for the portraits. Understand this...these portraits will be of high school seniors. 8 x 10 as smallest up to 16 x 20 and possibly larger. A lot of the time, I will not be in the office...except during the summer when I have a lay off..and of course summer is the busy...busy time. None of the sales consultants know anything about framing and they will not be expected to take care of the customer for framing. I am considering pricing out each sample in a range from as simple as the moulding, spacers, and glazing .... to mat (single & double), moulding, and glazing. I will need to have a form available to them for me to contact and follow thru on a job. My boss wants me to do this....he sees it as great customer service..I do too....but also hopefully, making money and generating more work. I am putting together a good assortment of moulding samples for portaiture. What am I missing and what would you do? I await for your input and thank you.
Sherry