Chuck T
True Grumbler
Two of our best clients just retired and moved to the Naples area. The most recent frame we did for them was a S/N Serigraph framed in a Roma 25955 moulding with a Larson fillet 130113. The frame is large but not oversized. After shipping they inspected the piece and found it to be perfect so they installed it and after about 10 mins the piece fell off the wall and damaged the frame. The art and glass were not damaged but upon inspection they concluded that the wire broke (???) near the hardware. We've never had this to happen before but want to make them happy. We used heavy wire and double strong hardware. They are a wonderful clients and frequent framers so we want them taken care of. I told them I would find a reputable framer in the area to take the piece to and we would make it right. Can someone please help us? Thanks, Chuck