Just a thought...
Do you have any other local distributors you do business with that would join the mldg for you? I'm fortunate enough to have one locally that has cut down a LaMarche 5" discontinued mldg frame that was around 32X40 and rejoin it for $ 25.00. That included pick-up and delivery!
Ah, but as Mr. Harvey says...and now for the rest of the story...
Unfortunately, even though I called and faxed specific instructions as per their directions, they miscut the frame. Beautifully joined and, as I told them, they should charge more for such service, but the final execution left something to be desired... at least they refunded my $ 25.00!
A lesson to be learned...
Whenever you work with someone elses materials and they are irreplaceable, you need to factor into your pricing the fact that the more jobs you take in like this, the more the odds are that someday someone somewhere will be human and make a mistake. I was not happy with the outcome or my distributors "resolution" to the problem and finished a $ 400.00 frame job at no charge to my customer due to my distributor's mistake (It was about 1" too small in each direction).
Another lesson my distributor should learn, but seems not to...
When you make an error, own up to it and resolve the problem promptly. You will win a customer for life and be respected for your integrity. Take lemons and make lemonaide.
I obviously wasn't pleased with how my distributor handled things in this and other circumstances and it has been reflected in my que of "who ya gonna call" when I need product.
This was a perfect example of a no-win situation where a little sugar in the lemonaide would have left a totally different taste in my mouth.
That "sugar" doesn't even have to go ca-ching... a simple "we goofed and I'm really sorry" would have sufficed, but that wasn't even forthcoming after 4 phone calls trying to get an answer and not even a return phone call...until 10 days passed. Empathy (placing yourself in anothers shoes) is imperative in business...I had almost two weeks of placating my customer before I had the information needed to resolve the issue.
Dave Makielski
"You can't change the direction of the wind,...but...you can adjust your sails."