framinzfun
MGF, Master Grumble Framer
I never thought the words would come out of my mouth... but I just had a nice experience with Hewlett-Packard tech-support! It was a 45 minute phone call... but all was well, and aside from the occasional language barriers, and a few "What did you just say?"'s... they fixed my problem... My printer decided that it didn't like the color cartridge I had been using in it, and wouldn't recognize it anymore, and told me I had the wrong one in. I called HP, and we ran through all kinds of tests, and I ended up putting a new cartridge in, and it worked fine, so they are sending me a NEW ONE!!!!! FREE OF CHARGE!!! They said the one I had must've been defective, and they are even sending me a return package so I can send the old one to them, and they can check it out. Who would've ever thought!
Customer service is not dead yet!
Customer service is not dead yet!
