David,
I opened a second location one year ago this week. It's twelve miles from my original location, in the seventh fastest growing town in North Carolina. No frame shop was located there and I had a established customer base of 500 people I could market to. I hired a full-time manger for the store and we do all the framing at the original store. Knowing that I would pull some business from the original store, I predicted that the business revenue from Hillsborough would fall by 10%, but in actuality it fell by 20%. Took a year for me to get back up to speed at Hillsborough and Mebane has been on the break even point all year. I'm ready for it to show a profit every month instead of just some months! The key is incredible employees which I have and am very thankful for. It's definitely hard work, but I'm encouraged that business continues to improve. At this point, I don't know if it has been worth it, but I sunk so much money into the upfit that as long as we're not losing a great deal of money I can manage. The hardest thing has been a decrease in my personal income, which according to the SBA is typical when you add employees and it should slowly rebuild to above minimum wage! Actually my life has changed drastically and for the better but that means my focus has changed... after ten years of being divorced I'm getting married in August. So I'm not into working all the time and that doesn't help the new store. Please don't hestitate to get in touch with me if you have questions.