Mat Maestro Support

Ron Eggers

SPFG, Supreme Picture Framing God
Joined
Jul 6, 2001
Posts
16,932
From
Wisconsin
I just got an interesting call from Ray, who used to be a tech-support guy for RCI, the bankrupt manufacturer of the Mat Maestro. Ray is now working for a company called Gibson Koler Enterprises and they are offering parts, supplies and tech support for the Mat Maestro.

The only experience I had with Ray when he was with RCI was positive. He patiently talked me through a problem I was having with my CMC and got me up-and-running. I understand some of you had less positive experiences. Most of you probably had no experiences at all, 'cause you never received your CMCs.

Ray assured me that he would be calling users on his old Mat Maestro list and following up with some information in the mail. We didn't talk prices, but I wouldn't expect free support. At this point, I'd rather pay to have my Mat Maestro up and running than own a $16,000 door stop.

The numbers for Gibson Koler Enterprises are (7-4 Pacific time):

206 764-0102
866 875-0102 toll free

This is a Seattle number, but I wouldn't assume that Marvin Brecht has any connection with this company. I also would not assume he doesn't. If anyone has any experiences with this company, it would be helpful if you could share them here or email me directly.
 

JudyN

MGF, Master Grumble Framer
Joined
Oct 6, 2001
Posts
961
From
Montana ( A Tourist runs through it )
Ron this will be my first post on the Grumble although I have "talked" to you thru email before. It is good to hear this information.
I think Ray may be working with Larry Koler. I have talked to Larry. He is the one who was working on updating the sofware for the Mat Maestro. He seemed very nice and concerned about helping all of us. I have also talked to Ray before. He was the best at helping us before when we had problems. I do not think they have ANY connection with Marvin.

Judy ( with a sort of working Mat Maestro )
 

Ron Eggers

SPFG, Supreme Picture Framing God
Thread starter
Joined
Jul 6, 2001
Posts
16,932
From
Wisconsin
Judy,

I rememeber your mail about Larry Koler and his efforts to update the Mat Maestro software, but I didn't make the connection until you pointed it out. Ray did mention software support as well.

I am guardedly optimistic. I am sending this info to Mat Maestro users on my list in case they don't get a call from Ray or see this post.

Don't be a stranger on The Grumble. These are good people who can help you through almost any framing problem. And if all else fails, they'll make you laugh out loud!
 
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