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seido

CGF II, Certified Grumble Framer Level 2
Joined
Apr 4, 2006
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303
Loc
Palm Beach Florida
I wrote an order in LS 5.0 and accepted 50% credit card payment thru PowerPay on the $600 ticket. After the client left, I checked my measurements and saw that I was a bit off. I did a revise which did not change the price, it was only 1/8 inch difference.

The new LS doesn't replace a revised order, it creates a new one with the next W/O number but, it didn't apply the payment to the new order and take it away from the original so it shows that my client owes me twice as much. Both orders have the $600 price on them and the $300 payment.

I cannot figure out how to delete the original and bring her balance back down to the $300 she actually owes me?

Any ideas would be most appreciated!!

Joel
 
Actually, orders that are changed no longer get new #s. (as it used to do) They instead get a higher revision # for the same workorder ID. Payment should stay the same, attached to the same w/o and invoice #. You can verify the balance due by clicking PAYMENT, at the main menu. Type the last name (or invoice #), and it will show you any order(s) and balances due for that client.

You can still VOID an order if you call it up in the invoice screen -> file -> void. (previously called DELETE)

If you find that it DID assign a new number, you'll want to call support and they may even want to look at some files to see what happened. This could possibly be a bug or previously undiscovered behavior.

You can get some basic answers on the grumble, this one is a bit beyond public assistance;IMO. I suggest giving LS a ring, for further evaluation and clarification.

Mike
 
and some folks just can't be helped :D


Great job Lifesaver!!! Everytime I have had an issue I have gotten immediate response, and quicker fixes than I ever imagined. :thumbsup:
 
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I have been working with software since 1980s, from small,personal versions to corporate wide installations (I have a BA in CS).

Every software, no matter how big or small, has bugs. It's the nature of the beast.

Of all the companies I dealt with (hundreds, I'd estimate) very few - if any actually- offer the kind of support, listening to their customers' ideas, concerns and suggestions and offer a true dedication that LifeSaver does on a daily basis.

Last week I made a suggestion to them and it was implemented in 2 days!

Based on my experience with them, they have a customer here for life.:thumbsup:
 
Paul N said:
very few - if any actually- offer the kind of support, listening to their customers' ideas, concerns and suggestions and offer a true dedication that LifeSaver does on a daily basis.

Last week I made a suggestion to them and it was implemented in 2 days!

Based on my experience with them, they have a customer here for life.:thumbsup:
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Ditto - I too have worked with various software companies since the 1970's - LS response time is the best.:thumbsup:
 
I got a minor problem with LS. Just had my second customer come in with a "volume" order. Wanted 25 mats the same dimension.

My problem? Can't have a "quantity" number in the double digits! Had to do thew order on three order forms. Can we get this fixed as next week I have a customer coming in who wants 45 mats same color same size cut, and I don't want to have to have it spread over 5 order forms!


Of Course after I take the order I am going to ask for some way to mark work orders as partially completed!
 
Hi Bob

The max you can have for quantity is 9,999 per (frame-it) line item. I just tried it. You set the quantity at the bottom right of the workorder (frame-it) screen.

If yours isnt doing that for some reason, make sure you have the most current version. 5.05.6 is the current release. I'm not aware of this being an issue in a previous release, but it is certainly possible.

Best regards,
Mike
 
Maryann said:
Still a few hiccups with the new version but LS has been great in addressing problems. And if they realize there's a problem, they'll work on a quick fix in our experience.
Click to expand...

xenniferx said:
BWAHAHAHAHAHA.

Funniest quote of the year! :thumbsup: :D :D :D

><
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How about you get some training money budgeted. $600 spent well will save you 1000s of dollars in time wasted and orders messed up. Nevermind all the hair pulled out! I am great at crashing software, the tech support staff I used to work with used to give me the betas first because I could crash "bullet proof" revs. When I first got LS I did crash it a lot, but that was 1 1/2 years ago, AND I admit I learned the software by slamming my head against the keyboard and ramming through the "glitches". I must say either the new upgrades have vastly improved, or I have! I'd like to think it was me, but in all honest I doubt that!

The software has great features, but for your purposes you may also want a second computer for your associates to use. Or Mike, could 2 workstations running with a Citrix server run LS and let 2 users share a database and run 2 virtual versions of LS?
 
Mike Labbe @ GTP said:
Hi Bob

The max you can have for quantity is 9,999 per (frame-it) line item. I just tried it. You set the quantity at the bottom right of the workorder (frame-it) screen.

If yours isnt doing that for some reason, make sure you have the most current version. 5.05.6 is the current release. I'm not aware of this being an issue in a previous release, but it is certainly possible.

Best regards,
Mike
Click to expand...

Yeah upgraded this morning, so I have 5.05.6.

Mike if I single click in that box I can only enter one digit, but I just found out if I double click in it then I can enter 4 digits. Thanks, I can live with that!

Sorry make that triple click not double click it.
 
Paul hit the nail on the head.

What was happening is that you clicked in the middle of the field, and put the cursor in the 4th position (it has a width of 4), so it limited you to just one character.

By highlighting the field and then typing over it, or tabbing to it, that won't happen.

Mike
 
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