Joni, Tim and Sharon: First of all thank you for your kind words and as both Tim and Sharon know it has been a frustrating time for our customers.
The good news is that as of last Thursday, TC Moulding was purchased and our supply problems will be solved soon! The new ownership has made the committment to eliminate our out of stock issues and to improve our ability to service our customers. I believe this will happen and you will marked improvement as soon as our orders from the vendors start to appear.
Moulding is tricky because I'm not sure which ones you are talking about specifically but I have documented on this forum before that we have had one Italian, one Brazilian, one Tai and several domestic suppliers of moulding go out of business in the last two years. That has resulted in a dramatic increase in out of stocks on mouldings.
We have replaced some with a manufacturer in Chile and the first few shipments were dicy it appears that they now have their act together.
Because of internal issues we have also had difficulty in getting our polystyrene mouldings from South Africa. These lines may still be out of stock for a while.
The good news is that we will be adding close to 1400 brand new mouldings in 2005! These offerings will be diverse and will be priced right!
Thanks everyone for sticking with us and I personally promise a much brighter future regarding our service levels in the future.