Praise Larson Juhl

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Bill C

CGF II, Certified Grumble Framer Level 2
Joined
Jan 30, 2009
Posts
265
Loc
North Jersey
I had a rush order come in yesterday morning, and my deliveries are on Wednesday with Larson, so we called in yesterday morning to make sure with availability and placed the order.

Today my delivery comes in and while the driver(Leon) is still here I look for that moulding and it isn't here! We checked the invoice and I was charged for the one I ordered but they just pulled the wrong moulding.

So Leon calls the warehouse to make sure they have the right one, and goes straight back to pick it up. It is almost an hour away.

He really didn't have to do it, he could've asked someone else to bring it because he had a truck full of deliveries. But he wanted to make sure I got the moulding in time. Larson Juhl is lucky to have employees like Leon.:thumbsup:

Bill C
 
... and we are lucky to have suppliers like Larson Juhl.

:thumbsup:

Just had a problem resolved by them today for orders due out tomorrow. They understand that it is a long chain and our customers are ultimately what pay the bills for all of us including them.
 
Yep...today's delivery was short a mat we had to have....one call and it'll be in the am via special trip by LJ..
 
Larson has always been good to us. Things on occasion have been messed up, but like the situation above they are quick to correct it for us. Our LJ Rep, drivers, and wharehouse crew do a great job in Phx.
 
My delivery guy once got me one of their t~shirts..........
had an orange C for chicago....like the BEARS C........then Larson inside it! :thumbsup:

Only supposed to be issued to employees.......but I wanted it! :)

I LOVE TOM.......wish I still had him!!! sniff!
 
a couple weeks ago I ordered a moulding for a rush job, I needed 8 feet and they only had 7 in stock, this was a friday afternoon and the customer needed it saturday, the local warehouse paid to overnight one leg of the moulding from L.A. and I had it by 10am saturday morning!

The team here in Phoenix always does a superior job taking care of me!
 
Plymouth, MI, is a great team, too. I always appreciate the efforts they make to get my product to me, especially since we only get once a week delivery.
 
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