Question Larson corner samples

[Kyle Henson]

I am need to replace about two dozen L-J corner samples that are shop worn/damaged. My rep told me that they don't cut individual samples and that the whole set would have to be replaced. Other framers have told me different stories. I have even heard that L-J will cut special 8" chevrons for some of their customers. How have other framers gone about updating their samples?

 

[John Ranes II CPF GCF]

New sets....

Kyle,

Find which family sets need replacing and order complete new sets. Not only will your samples look fresher and cleaner, but the labels and bar codes will probably read more easily on your POS bar code scanner. (Secondary benefit).

John

 

[Bill Henry-]

When I get new sets from L-J and there are some corners that I don’t wish to display, my rep takes the unwanted ones back.

I still have to receive the whole collection, but, at least, I don’t have to end up trashing any.

 

[sharonm]

Talk to your rep. When my LJ rep was in last, she wrote down about 10 numbers we needed/wanted, and got individual samples instead of full sets.

 

[imaluma]

I would make new ones as needed if I had leftover stock, rather than put a three foot stick of moulding in a bin "just in case".

But if you are doing a little spring cleaning, I would get whole sets. You'd be surprised how different they would look next to the old ones. Things like satin black... while they look fine and are not chipped or anything years of fingerstains and wiping and fine scratches can take their toll.

 

[Artifacts Gal]

Samples

Larson should take care of their distributor's needs. You are selling their product for them, and they can't replace individual samples for you? I guess that's why I pretty much stopped dealing with them a few years ago...

 

[John Ranes II CPF GCF]

the bigger picture....

Larson should take care of their distributor's needs. You are selling their product for them, and they can't replace individual samples for you? I guess that's why I pretty much stopped dealing with them a few years ago...

Artifact Gal,

First of all, we are not distributors, rather we are reatailers.

Secondly, if I understand your post correctly, you are willing to sacrifice your relationship with a supplier, regardless of the name of that supplier (Manufacturer or Distributor) simply because of the method in which they "package" their samples? You can't buy 3 eggs, but the Grocery Store requires you to order in 6 or 12, and you stop doing business there?

But what really prompted me to respond was your comment about LJ "not taking care of their customer's needs". The truth is that Larson-Juhl has stood heads and shoulders above their competition in supporting their customer's needs. They've been copied, emulated, and criticized for doing one thing well and that one thing is for setting themselves apart and above their competition by taking care of their customers.

John

 

[moglet]

Kyle,
Find which family sets need replacing and order complete new sets. Not only will your samples look fresher and cleaner, but the labels and bar codes will probably read more easily on your POS bar code scanner. (Secondary benefit).

Kyle, if your sets have been in use for a while, then I'd be inclined to follow John's recommendation about getting a "fresh" set, otherwise a new sample among the old ones could be a bit of a "sore thumb."

If, however, there is a damaged chevron from a range that you've just recently added, it might be worth requesting a "long sample" from your rep for that particular profile and making up a chevron yourself.

 

[moglet]

But what really prompted me to respond was your comment about LJ "not taking care of their customer's needs". The truth is that Larson-Juhl has stood heads and shoulders above their competition in supporting their customer's needs.

Hear, hear! I deal with LJ's UK subsidiary, and their support of my needs as a customer went way beyond provision of corner samples. Can't speak highly, or appreciatively, enough of them. Fantastic company to do business with. Their eye is really on much more than just the bottom line.

Again, based on direct experience, to me they are a company that really want their customers to succeed. Whatever about the "warm and fuzzy," it makes sound economic sense: the better their customers do, the better they do. Win-win!

 

[johnny]

I think the quantity is what is making them hesitant to do them individually. They are going to have to pay some guy to pull moulding and make 24 backcut samples instead of using the ones they mass produced. I don't have much trouble getting a couple replaced, but they don't have the official stickers with bar codes on them. If that's ok then just try ordering a few at a time along with your product orders. They might cut a few at a time right at the DC, they might not. I try for the frugal option but take what they give me without paying much attention. If it's more than a few they always have to come out of Ashland so just take the sets.