J Phipps TN
SGF, Supreme Grumble Framer
I have a customer who came in with 5 very large "Laminated" maps he wanted to frame.
Right up front I informed this customer that since these maps where already laminated that dry mounting them may or may not be effective. I warned that they could possibly bubble up later. He said he didn't care and to go forward with it. His wife was with him and understood everything I was saying. Before taking a deposit I went over the risks again and again he said to go forward with it.
I ended up spray mounting them because of thier size with the customer "understanding" that I could not guarantee that they would not bubble the frame(because, again, they were already laminated).
They framed up beautifully and all was good.
Now he is calling and saying how 2 of them are already starting to bubble up. He wants me to fix them.
I again reminded him of our discussion before we even started but he still wants me to look at them and see what can be done.
What would you do and did I do anything wrong ?
Buy the way the maps were 63 1/2 x 35 1/2. We did them in medal frames with plexi glass.
They really were pretty.
I told him the only thing I could do was to have him re-order the maps unlaminated and I would dry mount them and put in the frames. But this will cost me time and oversize foamcore.
What are your thoughts?
Jennifer
Right up front I informed this customer that since these maps where already laminated that dry mounting them may or may not be effective. I warned that they could possibly bubble up later. He said he didn't care and to go forward with it. His wife was with him and understood everything I was saying. Before taking a deposit I went over the risks again and again he said to go forward with it.
I ended up spray mounting them because of thier size with the customer "understanding" that I could not guarantee that they would not bubble the frame(because, again, they were already laminated).
They framed up beautifully and all was good.
Now he is calling and saying how 2 of them are already starting to bubble up. He wants me to fix them.
I again reminded him of our discussion before we even started but he still wants me to look at them and see what can be done.
What would you do and did I do anything wrong ?
Buy the way the maps were 63 1/2 x 35 1/2. We did them in medal frames with plexi glass.
They really were pretty.
I told him the only thing I could do was to have him re-order the maps unlaminated and I would dry mount them and put in the frames. But this will cost me time and oversize foamcore.
What are your thoughts?
Jennifer