Elienne
Grumbler in Training
I'm new to framing, 9 months as an assistant and now framing manager at a chain. I love the job and am doing my best, thankful for this forum because I feel I'm in over my head on most days!
A customer ordered a double mat with 1/4 in of the under mat showing. She brought it back saying it was uneven. I couldn't see it so I measured 3x all along both edges and it is maybe off by less than 1/16th of an inch. Basically the bevel.
She wants me to fix it because she loves the print and will be bugged by it every time she walks by.
I told her I would do my best but could not promise to be more accurate... it's 21x27 frame with a 15x21 inner window. Maybe if it was smaller I could but... is this just my lack of skill and precision or am I right in thinking that's asking alot?
I'm always behind and to spend time opening this and redoing it is stressing me... I will if that's what the professionals do and just hope eventuality I'll get faster and better. My store manager said she'll take a look and will back me up if it looks fine to her.
A customer ordered a double mat with 1/4 in of the under mat showing. She brought it back saying it was uneven. I couldn't see it so I measured 3x all along both edges and it is maybe off by less than 1/16th of an inch. Basically the bevel.
She wants me to fix it because she loves the print and will be bugged by it every time she walks by.
I told her I would do my best but could not promise to be more accurate... it's 21x27 frame with a 15x21 inner window. Maybe if it was smaller I could but... is this just my lack of skill and precision or am I right in thinking that's asking alot?
I'm always behind and to spend time opening this and redoing it is stressing me... I will if that's what the professionals do and just hope eventuality I'll get faster and better. My store manager said she'll take a look and will back me up if it looks fine to her.