In dire need of Larson Juhl Easel Backs

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Emibub

Emibub

PFG, Picture Framing God
Joined
Nov 2, 2001
Posts
9,246
Loc
Centennial, CO, USA
I have been waiting since January for Larson #25417 Flocked Door Easel Back. My cudtomer needs 5. When she approached me in January I called Larson as to their availability and was told they would be in the middle of February. The customer was in no rush. these are the exact ones she had used previously so i saw no reason to look elsewhere. I have called 6 times since February 15th. I have been told each time they weren't here yet. I called today and was told they were all gone and they would expect more in the middle of march. I was told to call even though I had them on backorder so I wouldn't miss them. That did a lot of good. Pretty screwy backorder system if you ask me. Not to mention why are they so hard to get? I would think they could keep up on supply and demand for such a base item.

These easel backs are a very trifling problem considering all I'm up against right now (if you have read my other post this week). But I have decided to put all my energies and frustrations into this quest for 5 easel backs. It probably is misplaced aggression but it has to go somewhere, at least it can be productive aggression if I can score this nice lady her easel backs! I don't want to call my customer and tell her we have to wait another 3 weeks considering the 6 weeks she has already waited. Right now i can't afford to alienate anybody. besides it is the principle of the thing. How hard is it to keep easel backs in stock? My rant is now over.
Kathy
Out on a Whim custom Framing
 
Kathy, I can't address your problems with LJ, but I DO have a suggestion:
If you have a United catalog, they have 2 pages of easel backs.
If you don't, you should, but...click on the United banner, and the item numbers are, 4762, 2109, 5366, 5114, 3405, 3642, 3543, 2002, 4511, 2266, 2071, 4697, 2265.
I can't remember if you can search on their site without registering, but it's easy to register, and you never hear from them. Their prices are right, and their cust svc has been good when we've called them.
And.. they are a sponsor of the 'G', after all. Hope this helps.
 
Charles, I will call United, I think I set up with them online a while back. It is just the principle of the thing, how long should it take to get in 5 easel backs? I love Larson and I guess I am just a little annoyed, you get a different person everytime you call and really there are bigger issues. Just was hoping to light a small fire. Thanks, Kathy
 
Understood. IF you get your easel-backs from United, LJ would have lost a sale. IF they are monitoring the G, and we all know they are, they should contact you VIA email and get this straightened out. IMHO.
 
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