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Quality Matters At 888 Manufacturing

Opinions Wanted I fired a customer

Jim3535

CGF II, Certified Grumble Framer Level 2
Joined
May 11, 2009
Messages
288
Maybe I'm missing something, but if someone needs a magnifying glass to see something up close, how do they expect to see it when it's on the wall?

It might be fun to get an old 1000x microscope and keep it on hand for these situations.
 

osgood

SGF, Supreme Grumble Framer
Joined
Jun 6, 1999
Messages
3,538
Maybe I'm missing something, but if someone needs a magnifying glass to see something up close, how do they expect to see it when it's on the wall?

It might be fun to get an old 1000x microscope and keep it on hand for these situations.
Or we could hand them a sign that says "I'm Stupid" and play the song "Here's Your Sign" at the same time!
 

annaluna

SGF, Supreme Grumble Framer
Joined
Apr 13, 2007
Messages
1,567
But at the end of the day I have to ask, "Are you all nuts, why would anyone want to be a picture framer? “
I have been seriously asking this question of myself more and more as time goes on, trying to think of some sort of easier business to be in charge of, but it sure builds character. Just look at all the characters on the G!
 

Rick Granick

SPFG, Supreme Picture Framing God
Joined
Jun 30, 1999
Messages
18,942
:smileyshot22:
The hangers. The brackets are great. They are good and strong! Customers, and once even my wife, sure can't seem to figure them out. I would walk through this trial if the hangers weren't junk. For lightweight items they seem fine even though those things require this type of system the least. For heavier items the hanger pulls out of the wall until it touches the back of the frame. I swear when I look at some of these things from the side, it looks like as much as 1/4 of the nail is no longer in the wall....
A customer called me and said she was having a heck of a time trying to hang her piece, even after my in-store tutorial, template, etc. I went to her house and discovered that she had put the nails into the hangers backwards, so that the part of the nail on which the zigzag rests was facing down. :eek: So now when I prepare the hanging kit and template I pre-insert the nails in the hangers. On heavier frames I always recommend screws and anchors instead of the standard hangers.
:kaffeetrinker_2: Rick
 

Rhonda in MT

MGF, Master Grumble Framer
Joined
Feb 21, 2006
Messages
665
We have a photo customer that I have refused to do framing for and have had to set some strict standards as to what we will and will not do photo wise. Recently we restored senior pictures of her and her siblings from the 60's. She wanted to end up with all the same head size which we did perfectly. Her complaint, the heads should have all been 1/2" smaller. Not happening. She is having a new house built(for 2 years) She took digital pics of the granite she picked out. The pics did not match her camera screen(cheap point and shoot). Ok we did them over to match but I have to say I pity the poor supplier of the granite if it has to match a photo taken in bright sunlight by a cheap camera. She says the problem is a lack of standards by workmen these days, not her.
 

Rick Granick

SPFG, Supreme Picture Framing God
Joined
Jun 30, 1999
Messages
18,942
Rhonda, I can see where the foot shown in your avatar is headed.
;) Rick
 

Bob Doyle

SPFG, Supreme Picture Framing God
Joined
Jul 14, 2002
Messages
19,485
Sarah I really like the signs, but is there any way I can get the same savings for 3?
 
Jack Richeson & Co

Pangolin

SGF, Supreme Grumble Framer
Joined
Feb 1, 2008
Messages
1,185
We have a friend that is constantly changing cars. He has a "everyday" Jeep that he drives most of the time, but he alwasy has to have an "extra".

A couple years ago he found a black Mercedes sedan. Nothing real exciting about it. It was used, and it had a couple very minor imperfections in the paint. He was willing to live with those, after he looked the whole car over with...yes...a magnifying glass! (I'm really glad I wasn't the car salesman.) The thing that bothered him so much was the fact that the spaces on the sides between the trunk door and the body of the car weren't even. (He did ask them to find him a ruler so he could measure.) He asked them if they could take of the trunk lid and re-mount it just a 1/16" over so that the spaces on both sides would be even. I'm not sure, but they probably laughed at him. When they explained that wasn't really possible, he bought the car anyway, and now has spent two years not driving it because he knows that those spaces aren't even, and he's afaraid someone else might notice and think he has a carppy car!

There are some people you just can't make happy!
 

wpfay

Angry Badger
Forum Support Team
Forum Donor
Joined
Sep 1, 2000
Messages
10,545
The thing that bothered him so much was the fact that the spaces on the sides between the trunk door and the body of the car weren't even.
On a MB that is usually an indication that the car has been in a wreck. When the come off the assembly line the tolerances are a couple thousandths of an inch not 1/16".
 

cjmst3k

SGF, Supreme Grumble Framer
Joined
Apr 25, 2006
Messages
4,359
We have a friend that is constantly changing cars. He has a "everyday" Jeep that he drives most of the time, but he alwasy has to have an "extra".

A couple years ago he found a black Mercedes sedan. Nothing real exciting about it. It was used, and it had a couple very minor imperfections in the paint. He was willing to live with those, after he looked the whole car over with...yes...a magnifying glass! (I'm really glad I wasn't the car salesman.) The thing that bothered him so much was the fact that the spaces on the sides between the trunk door and the body of the car weren't even. (He did ask them to find him a ruler so he could measure.) He asked them if they could take of the trunk lid and re-mount it just a 1/16" over so that the spaces on both sides would be even. I'm not sure, but they probably laughed at him. When they explained that wasn't really possible, he bought the car anyway, and now has spent two years not driving it because he knows that those spaces aren't even, and he's afaraid someone else might notice and think he has a carppy car!

There are some people you just can't make happy!

These people need to be left in a room with themselves so they understand what they themselves are like. I mean, I'm picky about sitting on a certain seat in an airplane, and other personality quirks, but looking over a car with a magnifying glass or not driving an expensive car because ANYTHING is "off" by 1/16" of an inch is lunacy.
 

Jennn

Grumbler
Joined
Aug 3, 2009
Messages
35
That's a good one!

I like this one too... for when someone brings in their heirloom and then says "Oh, I only want to spend $20 or $25.

http://www.youtube.com/watch?v=1ytCEuuW2_A
Heh, this happened to me. Someone brought in a 100 year old locket. I had materials for conservation framing so I gave her a good deal and told her the importance of uv glass etc. She came back in a huff, decided it was too much and settled for a $10 sale frame from the shelf. She also huffed when I refused to put it in for her. She just shoved it in, fragile convex glass and all against this tiny little frame with so much pressure on it then boasted how easy and cheap it was to do herself. It was so sad to see that happen.
 
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