- Joined
- Jul 30, 1997
- Posts
- 5,014
I got caught up in the Delta Airlines meltdown in Cincinatti on the 24th on my way to Florida for Christmas. Delta finally sent us back to Providence RI when they were unable to get up to our destination. Lost our luggage and want to now only refund 1/2 of my trip because they said it was my decision to come home.
When it come to customer service Delta Airline get a Zero.
Management of a crisis, Delta Airline again failed in my opinion. Yes, they had problems but they didn't have a clue how to start it back up. The problem started 48 hour before I few in. Weather was perfect and they flew a full schedule of morning flight in with no gates to unload and no planes leaving. Saturday was the same problem with most fight canceled and good weather.
OK! Now the news that my wife wanted to tell the relatives in person but was unable to. 1st I'm 52 and my wife is 48, she's pregnant, 9 weeks. We thought it was change of life, surprise! Our youngest is 24. Now, how's that for a Christmas Present.
framer
When it come to customer service Delta Airline get a Zero.
Management of a crisis, Delta Airline again failed in my opinion. Yes, they had problems but they didn't have a clue how to start it back up. The problem started 48 hour before I few in. Weather was perfect and they flew a full schedule of morning flight in with no gates to unload and no planes leaving. Saturday was the same problem with most fight canceled and good weather.
OK! Now the news that my wife wanted to tell the relatives in person but was unable to. 1st I'm 52 and my wife is 48, she's pregnant, 9 weeks. We thought it was change of life, surprise! Our youngest is 24. Now, how's that for a Christmas Present.
framer